Ray Kuner Email & Phone Number

London, United Kingdom

Ashford, Surrey Tw15 2Ud

I joined LeadingEdge as part of an apprenticeship program with QA apprenticeships. Having joined in November of 2016, my duties have changed drastically from the beginning. My current duties include:• Answering phone calls from customers• Resolving first – line based technical issues• Handling first – line tickets created by customers• Handling desktop and server environments• Maintaining daily client backups • Ensuring service level agreements are… Show more I joined LeadingEdge as part of an apprenticeship program with QA apprenticeships. Having joined in November of 2016, my duties have changed drastically from the beginning. My current duties include:• Answering phone calls from customers• Resolving first – line based technical issues• Handling first – line tickets created by customers• Handling desktop and server environments• Maintaining daily client backups • Ensuring service level agreements are met• Working on projects for clients.While working First-Line, I have also carried out a few project based tasks, including• A migration of files from an on-premise server to SharePoint online with OneDrive integration.• A PCI compliance change over for a large company with sites all over the nation.• Setting up a new backup solution using the Azure platform. Show less

Feltham Tw13 7Dy

My responsibilities here included the following• Assisting driver with deliveries • Handling collections• Creating non – delivery notes • Communicating with customers

Level 3 It Infrastructure Technician, Information Technology

Through this apprenticeship, I have gained the following qualifications • Advanced apprenticeship infrastructure technician level 3 • MTA.

A- Levels

• Information communication technology – A • Sociology – A • English Language and Literature – A

Gcse, Mathematics, A

• English Language – B • English Literature – B • Mathematics – B • Information Communication Technology – A • Biology – C • Physics – C •.