Technical Support Engineer
Current- Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements
- Serve as primary support liaison between company and customer
- Works directly with the back-line and development teams to resolve complex issues and provide input for product direction
- Develop and share knowledge about the software
- Assist other Technical Support Engineers with difficult and complex issues
- Involved in any additional follow up, testing and troubleshooting