Lsaac Andoh-Kesson Email & Phone Number

United States

Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements• Serve as primary support liaison between company and customer• Works directly with the back-line and development teams to resolve complex issues and provide input for product direction• Develop and share knowledge about the software• Assist other Technical Support Engineers with difficult and complex issues• Involved in any additional follow up, testing and troubleshooting• Keep customer informed of how and when problems are resolved• Maintain Team goals and objectives

United States

As part of the Information Systems Technology Support Student Level 2 Team for Student and Faculty: We troubleshoot systems and applications Image PC’s and Macs. Troubleshoot networking issues Combat Malware Viruses. Troubleshoot slow Computers both Mac and PC’s Provide Hardware Recommendations to students for efficiency effectiveness. Complete service requests that faculty and staff submit when they have technical problems at a software and hardware level.

Greater Salt Lake City Area

As part of the UNISYS team of Technical Specialist,we work with many of the world’s largest companies and government organizations to secure and keep their mission critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments.

Process BDA using OMR Softwares(Remark OMR)Work with bussiness objectsPerform basic HTML codingPerform Data Analyzing Using Qualtrics

Bachelor'S Degree, Computer Information Technology

It includes the design, development, and management of systems within an organization to solve real-world problems.

Associate'S Degree, Business Information Systems

Design And Visual Communications, General