I work as a Data Analyst, being responsible for the entire data cycle, from collection to modeling and analysis. I use tools such as Power BI, Microsoft Excel, Python and Google Apps Script to create interactive dashboards and strategic reports, allowing data-based decision making. My work includes KPI analysis, root cause studies, and process automation, aiming to increase efficiency and optimize workflows. I also collaborate directly with teams from different areas to identify opportunities and generate practical insights.Before that, I worked for 4 years in technical support, where I offered specialized technical assistance to users and retailers, solving problems related to digital platforms, applications and payment methods. I also worked with Customer Experience, focused on optimizing processes and customer satisfaction when using applications.Main skills: KPI analysis, process automation, adaptability and analytical capacity.