Isaac Mcdermott Email & Phone Number

Manchester Area, United Kingdom

Milton Keynes, England, United Kingdom

• Led ideation, discovery and research as part of a large project to design, build and deliver a new proposition to Santander’s product range which is digital first and customer focussed
• Conducted customer research to validate hypothesises and business cases required for the early stages of product development
• Taken ownership and responsibility for innovation aspects of key Banking and Savings initiatives

Knutsford, England, United Kingdom

• New Payments, Strategy & Planning Team
• Product manager for Paym, Contactless Mobile & Visa Tokenisation Platform. Responsible for regular reporting with insight analysis, incident management, research and proposition development
• Project manager responsible for the decommissioning of 3 products. Accountable for the requirement gathering, research, tech & customer delivery, reporting and collaboration with stakeholders including Risk, Legal.
• Risk & Control lead for the team enabling better management of controls and identification of risk to influence key decisions

Northampton, England, United Kingdom

• Fraud Acquisition Strategy for Barclaycard and Barclays Partner Finance
• Responsible for root cause analysis into third party losses to identify application patterns and trends resulting in loss reduction with the use of application rules and operational teams engagement
• Project lead on the redesign of a fraud marker process responsible for high fraud losses

Manchester Area, United Kingdom

A two-year enterprise-wide programme consisting of four six-month rotations.1. SME Coverage and Industry Analyst2. Transformation Architecture Analyst*Temporary secondment for CBILS applications*3. Coverage Business Management & BBTR Analyst Telephony Relationships4. Lending Product Manager

Bolton, United Kingdom

Daily gap scanning with investigation of stock to ensure active replenishment. Daily head office counts and high counts on each section on a 3 week rotation to ensure an accurate stock file.Responsible for analysing data with my stock management role where I identified potential trends in stock loss and advised on solutions to ensure a more accurate stock.

Bolton, United Kingdom

• Successfully implemented daily policies and procedures as laid down by head office
• Developed an active working knowledge of Retail Law and Health and Safety Laws
• Developed advanced administration procedures to offer effective and efficient service to all stakeholders
• Implemented agreed layouts, promotions with ensured correct point of sale
• Trained a team of 20+ staff to achieve company standards and instore methods of work and helped open a new store in just three months of joining the business
• Successful role within a conversion trial to increase average basket spend and conversion rate of customers

Preston, United Kingdom

• Providing quality customer service within the busy banking hall via iPads and supporting customers with the automated service counters
• Became responsible for the joint running of a branch, balancing the books and ensuring customer needs where fully met
• Provided support for personal bankers during busier periods

Religious And Theological Studies, Religion/Religious Studies

Diplcm, Music Diploma In Piano Performance

As And A Levels

Gcse'S

Education record