Isaac Nye, Msbtm, Cspo Email & Phone Number

Escondido, Ca, Us

Westlake, Texas, Us

Responsible for leading a diversified team of security engineering professionals, all aspects of the day-to-day operation, performance management, cultivating career growth and supporting cyber security development, technology, and business partners’ needs. In addition to this, accountable for setting up development best practices, processes, and tools to ensure high priority initiatives are completed. Manage business partner and stakeholder expectations and strategically help guide and plan the development and implementation of network security solutions, system reliability, forensic examination, analysis, incident handling and triage. large-scale enterprise environment security solution implementation and operation of designs and technologies that reduce network security deficiencies and deliver on the network strategy.in traditional data centers, private and public cloud including Google Cloud Services, AWS, and Microsoft Azure.Lead in translating/engineering architectural requirements and high-level solution design into a deployable and manageable implementation. Collaborate to develop technical solutions to ensure 3rd party partners connect in a way that protects our systems and client data. Participate in development, implementation of security design & engineering principles and standards and build a network strategy that leaps the enterprise into a next gen approach. Acts as strategic partner and assists IT operations and security owners to implement scalable security capabilities and processes.Expertise in the implementation of public cloud solutions and services as well as next generation access such as SecurityService Edge (SSE) components. Highly visible in the security and infrastructure communities at Schwab with demonstrated ability to define and communicate technical strategy/vision and influence across Schwab.

San Diego, California, Us

Responsibilities: During this job role, I orchestrated a Cisco network refresh, encompassing Firewalls, Routers, Core Switches, Edge switches, and Cisco Wireless, while optimizing DNA Center, ISE, and NAC capabilities. I executed implementation of Cisco SD WAN, incorporating agile routing at hospitals, clinics, and administrative facilities, enabling seamless switching between on-premises and off-premises resources to ensure uninterrupted uptime. I eliminated substantial technical debt by improving functionality at reduced costs across the Epic EHR infrastructure, data center, cloud, network plant, patch management, application dependency mapping, and service mapping with CMDB in the ServiceNow ITSM Platform. I consolidated critical storage systems onto a single, enterprise-class solution with Dell PowerMax and Cisco UCS, augmenting resiliency and reducing expenses.Key Achievements:● Enlisted Alithya as a specialized support and training partner, implement an MS Teams integrated adaptive learning application platform with a 24/7 human-to-human support portal, resulting in a 35% reduction in training and support costs across 23,000 users.● Developed an information services virtual operations command center to enhance incident response time, outage and problem management, and monitoring capability. Experiencing several costly outages, successfully designed and implemented Splunk ITSI using Artificial Intelligence giving predictive and prescriptive analytic modeling enabling proactive responses avoiding outages while using a machine learning model. Uptime went from 94% to 99.9% annually.● Generated a Cloud Center of Excellence and oversaw Azure build with application and data integration in collaboration with CDW, subscribing to cloud services provider managed service to decrease costs to Microsoft for Azure data and workload usage by over 20%.● Spearheaded key efforts to drive support cost down with Microsoft by $5MM over a 3 yr EA via CDW signature support.

San Diego, Ca, Us

Responsibilities: During this job role, I spearheaded design and construction of a comprehensive disaster recovery infrastructure at Switch data center in Las Vegas, NV. I collaborated with CIO and VP of IT to develop platform business cases for hyper-converged and converged infrastructure solutions to optimize and transform both virtual server and physical server deployments to Nutanix, Dell VX Block, and VX Rack infrastructures. I implemented organizational change management strategies within program, ensuring alignment of application teams, managers, directors, and user community with executive sponsorship expectations and timelines.Key Achievements:● Directed a team of 17 project managers and technical teams in the seamless migration of over 10,000 servers and 840 applications from Monterey Park data center in Los Angeles, CA, to a new production data center in Rancho Bernardo, CA.● Defined and communicated clear program and project objectives, conducting a comprehensive assessment of the entire enterprise infrastructure, determining budget requirements, and developing a 3-year transformation plan.● Fostered a culture of collaboration and shared mission by involving all stakeholders in transformation process, creating an environment conducive to success with a unified team approach.

Responsibilities: During this job role, I provided strategic leadership and guidance to technical and support teams to foster innovation and excellence in service delivery. I directed design of a diverse portfolio of enterprise solutions supporting a startup managed IT services provider (MSP) and cloud services provider (CSP) to ensure alignment of performance with organizational objectives. I developed and implemented strategies in IT policy and process enhancement to steer model success and optimize operational efficiency and client satisfaction. I cultivated and administered key partnerships with industry giants including Ingram Micro, Microsoft, Dell EMC, HP, Juniper, Nutanix, and Meraki, expanding the organization's reach and capabilities.Key Achievements:● Led migration of VMware stack and EqualLogic SAN environment to a Nutanix Hyper-Converged platform with Juniper 10GB network, achieving seamless transition with no downtime, resulting in a 200% increase in performance and capability, along with a 150% reduction in footprint and annual spend.● Authored effective policies supporting IT managed services offering, including security protocols, acceptable use guidelines, end-user agreements, and system deployment and management procedures.● Positioned organization as a leading value-added reseller by securing partnerships with top-tier solution vendors, enhancing market competitiveness and service offerings.● Improved customer implementation success rate by 100% through strategic process improvements.

Escondido, Ca, Us

Responsibilities: During this job role, I oversaw design, development, and implementation of a hybrid enterprise platform to manage global operations across data center, storage, compute, and network functions. I led day-to-day operations of IT department within a human resource and benefit administration firm to provide strategic leadership and guidance to a dynamic team. I analyzed architecture diagrams and technical documents to verify content, ensuring accuracy and adherence to standards. I completed various major milestones within limited time restrictions, leading continuous improvement initiatives to enhance infrastructure, security practices, disaster recovery, business continuity, server hardware and operating system integrity, and Identity management systems.Key Achievements:● Led execution of new solutions including Palo Alto firewall systems, Juniper virtual chassis network switches, TRAPS end-point protection system, Commvault backup and recovery system, SolarWinds Orion monitoring system with help desk, and Azure.● Improved performance and disaster recovery capabilities by migrating from VMware to Nutanix Hyper-converged platform, achieving an increase in uptime levels from 99% to 99.9% through data redundancy and disaster recovery.● Secured approval for and administered multiple conversions including an IBM Lotus Notes conversion to Exchange online as well as an IBM Domino conversion to SharePoint 2016 online.

Encinitas, Ca, Us

Responsibilities: During this job role, I developed and implemented critical IT service policies and processes to ensure efficient and effective operations. I consulted extensively as a subject matter expert (SME) in infrastructure design and IT optimization for medical specialty practices and healthcare management services organizations (MSOs). I streamlined hosting services by introducing IAAS, DAAS, and SAAS service lines, while improving flexibility and scalability for clients.Key Achievements:● Achieved a 50% increase in customer satisfaction by implementing support escalation tiers and standards, enhancing responsiveness and resolution times for clients' IT issues.● Negotiated and secured five new contracts by expanding organizational portfolio and revenue streams.

Escondido, California, Us

I was promoted to manage and direct IT operational execution of major national health systems focused on enhancing technical optimization and capacity. Served as a SME in hosting, infrastructure, and application issues. Oversaw the integration of Electronic Health Record (EHR) and Revenue Cycle Management systems into CHMB hosted and cloud-based systems. Managed projects from conception to implementation ensuring EHR optimization as well as infrastructure stability and integrity. Held accountable for the development and administration of forecasting and budgeting strategies. • Generated a 75% increase in the North Bend Medical Centers’ IT productivity by leading a $1.7M IT/IS overhaul driving a 98% reduction in system downtime while enhancing billing cycle by 45%. • Grew systems revenue for the Faculty Practice Plan at Howard University through streamlining of IT/IS processes. • Accomplished highest physician satisfaction scores while enhancing patient revenue for the New York Presbyterian Hospital’s Specialists’ group by steering the successful six-month readiness project resulting in go-live within three days.

Escondido, California, Us

I led the execution of IT strategies focused in ensuring scalability, enhanced capabilities, and improving declining customer base. Oversaw the allocation of resources and administration of systems supporting a 300+ client portfolio. Navigated the organization through four major acquisitions and system integrations. Directed and supervised cross-functional teams in the execution of various projects. Served as the HIPAA Security Officer. • Reduced costs and increased service delivery through the development of a joint operations committee tasked with the establishment of global IT strategies to monitor costs. • Salvaged a hindered corporate structure by contracting a third-party vendor to co-locate 500+ servers, SAN, and various networks and security systems slashing IT costs by 15% and expanding growth potential by 100%. • Steered the implementation of a $4.5M infrastructure spanning multiple campuses ensuring transition within 48-hours accommodating post-acquisition growth by 3.3K users. • Slashed organizational paper costs by 80% and increased billing productivity by weeks through the development and integration of a Record Management System (RMS) department accountable for overseeing 75K billing reports encompassing 3.3M pages.

I was tasked with delivering instruction in Advanced Hardware Diagnostics, Heterogeneous Networking, and Network Implementation ensuring the creation of positive learning experiences and adherence to Accrediting Council of Independent Colleges & Schools (ACICS) standards. • Instrumental in the 35% improvement of student passing rate by redesigning Advanced Hardware Diagnostics, Heterogeneous Networking, and Network Implementation curriculum.

Carlsbad, Ca, Us

Planned and led all aspects of IT and telecommunications for all KSL and resort technology during $150M renovation of IS, phone systems, and corporate data center; included, but was not limited to, IT infrastructure, system security, project management, forecasting, and vendor relations. Oversaw 15-member staff comprised of technical, professional, and clerical employees. Contributed actively to management of $10M operating budget and $40M capital expense budget.Achievements: • Maximized bandwidth and functionality of all resort-wide systems for Grand Wailea Hotel Resort & Spa in Maui, HI, designing, building, and implementing new Extreme Networks switching system.• Provided revolutionary capabilities for new $25M spa and salon, managing, implementing, and integrating cutting-edge technology such as climate control, music system, POS, and centrally managed pool and spa systems.• Enabled high-speed internet, A/V automation, robust network, and telecommunications for new 65,000 sq. ft. ballroom, serving as integration project manager.• Optimized management of technology requests from both employees and guests, implementing new ticket tracking system for help desk, database administrators, and system administrators.• Safeguarded company, while ensuring minimal downtime, designing and supporting implementation of comprehensive disaster recovery plan.

Carlsbad, Ca, Us

Designed, implemented, and/or managed variety of network systems projects.Achievements:• Simplified property management system, implementing Springer Miller Systems including POS, food and beverage, front desk, reservation, accounting, and spa and golf reservation modules.• Orchestrated successful corporate-wide implementation of Microsoft Dynamics to automate accounting and budget management.• Instrumental in ensuring strong IT infrastructure for 2 major events, World Golf Championships Match Play and Acura Women’s Tennis Tournament, expanding fiber backbone for media connectivity into north and south golf courses.• Migrated Microsoft Exchange from 5.5 to 2003.

Washington, Dc, Us

Played active role in design, installation, operation, and maintenance of state-of-the-art IS on board USS Antietam (CG-54); included LAN and WAN, mainframe, mini- and microcomputer systems, and programming. Served diverse team roles such as computer system analyst and telecom system operator including for automated networks and full spectrum of data links and circuits.Achievements:• Served in major missions such as Operation Enduring Freedom, Operation Pony Express, and Operation Desert Fox.• Performed as key member of IT21 implementation of classified and unclassified networks including for Y2K implementation.• Recognized as major contributor to new Network Security Initiative for Navy and Marine Corps.• Honored with 2 US Navy Achievement Medals.• Awarded “Sailor of the Year” in 1999 due to superior performance and contributions.

Master'S Degree, Business And Technology Managment

Bachelor'S Degree, Computer Science - Applications And Networks