Isabel Miguelez Leonard Email & Phone Number

New York, Ny, Us

- Achieve sales success by generating $1.3 million in revenue over a six-month period, leveraging a strategic approach to maximize efficiency and attain an average unit revenue of over $350- Engage with a diverse clientele of over 1000 consignors in the Hudson County area, encouraging consistent consignments to The Real Real’s online platform. Facilitated seamless coordination of in home appointments and consultations for a wide range of items encompassing ready to wear fashion, home goods, and artwork. - Perform regular analysis of individual sales data to achieve targets, maintain timely updates of past consignments, and pinpoint prospects for future growth- Routinely engage in proactive outreach, averaging 75-100 touch points daily

Remote

- In collaboration with a team of 5 other advisers, developed Tesla’s Inside Sales Rotational Program that served to increase deliverable orders with immediate customer engagement through a more streamlined workflow- Demonstrated leadership skills by facilitating weekly team meetings to promote collaboration and consolidate essential data- Worked extensively with North East leadership to refine client messaging, optimize pipeline cadence, and develop performance-driven team goals based on proven successes- Responsible for training and onboarding a team of 50 advisers during a period of high volume and expansion at the end of Q2 2021- Contacted over 150 new sales opportunities on a weekly basis leading to ~$4.8 million in direct revenue- Served as Team Ambassador for the Northeast Virtual Store to create a seamless integration of in-store and online operations

Princeton, New Jersey, United States

-Fostered strategic relationships with local Tesla centers, contracts, DMV, logistics,finance, and remarketing to improve operational efficiency and customer experience-Consistently placed in the regional top 5 (out of 100+ advisers) for direct sales goals-Managed the complete sales cycle for the Tesla product ecosystem, from initialengagement and delivery to ongoing customer satisfaction assurance; while doing so,maintained an average customer satisfaction score of 98%-Built a consistent book of business by maintaining long term customer relationships;through this identified future customer needs and obtained referrals-Pursued and organized product promotion opportunities including trade shows,special events, and sponsorships; served as onsite coordinator for the same

Short Hills, New Jersey

- Consistently placed in the nationwide top 25 for Customer Experience Specialist sales goals in addition to holding the number 1 spot for 3 consecutive months- As the first line of customer communications, engaged customers and educated them on the electric vehicle lifestyle- Pursued and organized product promotion opportunities including trade shows, special events, and sponsorships; served as onsite coordinator for the same

Springfield, New Jersey

- Serve as the first line of problem resolution to make certain guests are content.- Provide concierge services to ensure the needs of guests are well catered.- Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.

Somerset, New Jersey

- Assisted management in arrangements with corporate clientele and wedding partiesto ensure that all deadlines and requirements were met- Conducted hotel and event space tours in accordance with brand standards forprospective clientele- Reported and communicated meeting event needs between the client and the hotelstaff to ensure that all operations for the week would run smoothly- Provided management with document administration, report generation, andinventory control