Isabel Smith Email & Phone Number

Temecula Ca

Consults with managers and supervisors concerning safety procedures and work injuriesMaintains safety records and documentation Maintains current/monthly/year to date information needed for statistical information Familiarity with Federal issues pertaining to Occupational Safety and Health (OSHA)Assists with Safety Training Meeting for all employeesCoordinates meeting with all contacts involved with Worker’s Compensation Insurance

Temecula

Answer all incoming calls from outside callers and in-house guests and ensure proper transfer of calls to different departments when necessary.Assist callers with room reservations, spa appointments, tee time reservations, restaurant reservations and ticket sales. Provide general information about the hotel & spa, golf course, restaurants and the casino.Process in-house guest requests for housekeeping, valet, belldesk and maintenance.Train department new-hires on Standard Operating Procedures and processes. Retrain existing Attendants w/ all functions and ensure that they meet standards.Responsible for creating manuals for new systems/tools and procedures used.Coaching and feedbackSupervise the team in the absence of a Supervisor and Senior Attendant and Pre-shift team as needed.Fulfill Senior Attendants' duties in their absence.Monitor agents’ performance relating to call handling time and secret shopper scores.

Riverside, Ca

Rendered excellent customer service to Travel Impressions customers via telephone.Processed customer requests (changes/cancellations) to existing reservations.Answered customer questions on particular destinations, pricing, and offered alternative options when necessary.Assisted customers with navigating the company's website.Handled each call professionally and documented calls according to company standards.

Answered inbound calls and e-mails from Expedia customers.Processed various ticket exchanges, cancellations and changes, hotel, car and activities reservations, cancellations and exchanges.Handled critical calls e.g. overbooking, vendor pushback, airline schedule changes and lost ticket application.

Business Development and Market Management.Implemented marketing and sales plan for the attainment of annual business targets.Built and widen customer base by identifying new markets and spotting new customers in current markets.Conducted presentations, product demonstrations, forwarded business proposals to existing/potential clients, and managed completion of sales transaction.Conducted training on the full features and actual use of the products.Basic supervisory, office administration and accounting functions