Isabel Pohlkamp Turner Email & Phone Number

∙ Staffing process owner for the Grand Central Technical Services team, determining customer assigments for over 200 health care organizations and 75 employees, with a focus on specific customer support needs, efficient resource allocation, and long term partnership. ∙ Coordinate staffing needs for new organizations installing Epic software and ensure successful plans following employee transfers and departures.

∙ Oversee performance of direct reports to ensure success, conducting quarterly performance reviews, meeting weekly to track workload, and sharing frequent opportunities for professional and personal development.∙ Review reports to analyze quality of technical troubleshooting, customer support, risk mitigation, and time management of direct reports.

∙ Provide customer support to portfolio of major healthcare organizations through strategy development, project management and technical troubleshooting.

∙ Direct large healthcare organization in their efficient use of Epic software, collaborating with executives to ensure customer satisfaction and progress toward shared goals.∙ Manage team of technical service specialists to address long-term, operationally-driven projects and short-term issues.∙ Coordinate regular system updates and assessments to ensure healthy, performative system