Isaí Sánchez Email & Phone Number

- Implemented and maintained integrations with third-party applications (DocuSign, Klarity,Outreach, Drift) to enhance Salesforce functionality.- Conducted regular system audits to identify and resolve any issues related to configuration anddata.- Collaborate with stakeholders to gather user requirements and customize Salesforce to meetspecific business.

Costa Rica

- Assisting clients in the design, business architecture, process development, functional implementation, and support of Salesforce CRM Applications. - Building SFDC architecture and platform. Effectively run business user design and user experience sessions. - Practicing consulting skills, business knowledge, and SFDC CRM experience to lead business /.

Costa Rica

• In charge of designing, planning, and implementing user authentication measures (SSO & MFA) with a scope of 150 users.
• Monitored team's adoption rates and responded as needed providing them with training sessions, communication, and documentation. Designed, set up, and maintained Salesforce standard objects, custom objects, and.
• Managed the database for the team's regions and performed basic administration, de-duping, and cleanup procedures.
• Experience with incident management in three different environments (Sales Cloud, Service Cloud & Experience/Communities)
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity

Costa Rica

• In charge of the installation and configuration of the Work.com package.
• Implemented solutions that resolved system errors and data issues to avoid downstream effects on service teams.
• Designed and implemented service applications that envelop the set-up of knowledge, Omni-Channel, and chat among other objects and tools.
• In charge of setting up the organization's data accessibility model.
• Completed implementations serving over 120 users.

Costa Rica

• Continuously creating and maintaining processes to complete daily tasks. Administrate and analyze processes along with stakeholders and user needs to ensure a positive user experience.
• Responsible for leading workflows; including coaching and developing team members to meet and exceed targets on those workflows, escalating issues to the management team, and reporting on progress and achievements.
• Participate in automation solutions between cross-functional teams and validate the launch of proposed solutions. Main achievements -Served as process Support for two support processes and process owners-Implemented.

Costa Rica

• Main achievements
• Served as a quality auditor for a team of twenty associates.
• Calibrated up to seven topics with the respective stakeholders (Accommodation Consultant Ops Manager, Intake Ops Manager, Senior accommodation consultant, and DLS Master Specialist) and coordinated the implementation.
• Served as a mentor for five associates, coaching them with their call structure, soft skills implementation, and average handle time.
• Worked on the revamp of the support materials of the intake department.

Costa Rica

• Providing personalized technical assistance from the Amazon Web Services to Premium Sellers on Amazon.com, and Amazon.ca with their accounts, inventory, payments, processes, and Amazon policies whenever and as.
• Trained over four Gemba champions.
• Coached and follow up with over ten associates throughout the process improvement process.
• Coordinated and deliver workshops related to the implementation of the new process.
• Created a mechanism to address the WFM environment regarding associate floor support and product questions to provide an answer in a timely manner and minimize the change to a WFM modality.