Nyla Sebourne-Francis Email & Phone Number

Atlanta Metropolitan Area

Coordinated creation and deployment of social media posts which increased traffic by 20%

United States

Promoted to handling urgent calls for special projects and high tough clients within 2 weeks Compiled and collected data for reports that were transferred to approximately 10 facilities per clientHandled 80+ inbound and outbound calls daily on multi-line phone systems with over 98% NPS scoresManaged phone and email correspondence to ensure proper appointment setting for 15 doctors

Estero, Florida, United States

Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling, and networkingAnswered an average of 50 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.Coordinated over 5 client meetings a week to offer expert, individualized service, driving sales and boosting brand loyaltyConnected with clients through consultative sales strategies to understand and address requirementsMaintained accurate record-keeping with proactive attention to over 50 client information updates.Created daily social media content to increase engagement with customersHandled 5+ projects per week which drove store traffic up 15% in conversion.

Fort Myers, Florida, United States

Reviewed over 100 case notes by coworkers and assisted in training coworkers to better their customer interaction and increase the satisfaction rate within the department.Achieved a high satisfaction rating of 90% through proactive one-call resolutions of customer issues.Processed over 50 debit and credit card and electronic check payments per hour with the BCBSpayment system.Answered an average of 80 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.