Customer Support Manager
Hotjar
Who is Isabela G.? Overview
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Isabela G. is listed as Customer Support Manager at Hotjar, based in Braşov, Romania, Romania. AeroLeads shows a matched LinkedIn profile for Isabela G..
Isabela G. previously worked as Customer Support Specialist at Hotjar and Product Customer Support at Hotjar. Isabela G. holds Bachelor Of Science - Bs, Economics And Business Administration from Universitatea „Alexandru Ioan Cuza” Din Iași.
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Hotjar
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Profile bio
About Isabela G.
Passionate about customer experience and problem solving. Great technical skills complement my10+ years of experience.
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Isabela G.'s current company
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5 roles
Isabela G. work experience
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Customer Support Specialist
Current
Aug 2021 - Present
Product Customer Support
Current
Aug 2021 - Present
Head Of Customer Experience
- Designing the Zendesk workflow(channels, groups, views, macros, triggers, automation, apps,etc.) and using it to provide our customers with an exceptional customer experience. - Liaising with our customers and the Development team to translate customer needs intosoftware features using Jira. - Designing and documenting support and operation processes..
Oct 2016 - Aug 2021
Customer Technical Support Engineer
- Providing technical customer support to global corporate customers (in industries like:Insurance, Finance&Banking, Aerospace, Fashion and Retail) using Zendesk and other channelslike phone, chat, video calls, Help Center, etc. - Supporting a wide range of software products like: CRM, Production Management, RetailBusiness Operations, Inventory Management.
Jun 2011 - Dec 2016
3 education records
Isabela G. education
Bachelor Of Science - Bs, Economics And Business Administration
Master'S Degree, Business Management
Universitatea „Petre Andrei” Din Iași
Diploma Of Education, Mathematics And Computer Science
Mihai Eminescu College
FAQ
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What company does Isabela G. work for?
Isabela G. works for Hotjar.
What is Isabela G.'s role at Hotjar?
Isabela G. is listed as Customer Support Manager at Hotjar.
Where is Isabela G. based?
Isabela G. is based in Braşov, Romania, Romania while working with Hotjar.
What companies has Isabela G. worked for?
Isabela G. has worked for Hotjar, Pyjama Bosses, and Crossover For Work.
How can I contact Isabela G.?
You can use AeroLeads to view verified contact signals for Isabela G. at Hotjar, including work email, phone, and LinkedIn data when available.
What schools did Isabela G. attend?
Isabela G. holds Bachelor Of Science - Bs, Economics And Business Administration from Universitatea „Alexandru Ioan Cuza” Din Iași.
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