In my role as a Project Manager at Nutrição Sem Fronteiras, I am entrusted with diverse responsibilities, spanning from client onboarding to data analysis and managing the customer journey. I play a crucial role in ensuring the success and satisfaction of our clients.My tasks encompass a wide range of responsibilities, including project management, portfolio management, onboarding clients, mapping and managing the customer journey, data analysis, handling B2B demands, digital marketing, and utilizing platforms such as Notion, ClickUp, and Active. Additionally, I produce support materials for mentees and create processes for tracking and analyzing customer success.To excel in my role, I took the initiative to develop a new and improved onboarding process for the company. Within the first two months, I successfully implemented this process for over 60 individuals, streamlining their integration into our services. During this period, I also recognized the need for effective mentorship tracking and progress monitoring. I took the lead in developing a comprehensive control panel using Notion, which enables us to closely monitor the progress of mentees, track their strategies, and record results for better insights.Thanks to the new onboarding process, our clients experienced a smoother and more efficient integration into our programs, leading to increased satisfaction and a sense of support. The control panel I developed revolutionized our mentorship approach, allowing us to provide tailored guidance and measure mentees' growth effectively. This led to a higher success rate for our clients and a strengthened relationship between our company and those we serve.Key Competencies: Project management, client onboarding, data analysis, B2B demands, digital marketing, Notion, ClickUp, and Active platform proficiency, customer success strategies.

In this role, I engage in various activities focusing on internal team and process management, as well as project strategic marketing, customer success, and sales initiatives alongside the CEO. I oversee our educational platforms, updating content, access, and notifications for students and professors at Conexão Legal Corporate University.As an Education and Operations Manager, I am responsible for overseeing internal team and process management, as well as collaborating with the CEO on marketing, customer success, and sales strategies.My responsibilities include managing and updating educational platforms, ensuring smooth access and communication for students and professors at Conexão Legal Corporate University.I utilize my expertise in platforms such as Memberkit, Active Campaign, Hotmart, Trello, Guru, and Pagarme to effectively manage educational resources, streamline access, and enhance communication.By strategically managing our educational platforms and implementing efficient processes, I contribute to the success of Conexão Legal Corporate University, ensuring a seamless learning experience for students and facilitating effective communication between students and professors.

☞ Planned content topics for Instagram and TikTok☞ Reviewed content before release to the public☞ Produced podcasts: Contacted guests | Managed recording logistics | Provided feedback for improvement | Timestamping and episode revision☞ Assisted with external project demands☞ Engaged in UX writing for educational materialsAs an Internal Support professional, I actively contribute to various tasks related to UX writing, editing, podcast production, and supporting external projects.My responsibilities include planning content topics for Instagram and TikTok, reviewing content prior to release, producing podcasts, assisting with external project demands, and engaging in UX writing for educational materials.I utilize my skills in UX writing, editing, and podcast production to effectively plan content, review and improve it, coordinate podcast recordings, and support external project requirements.By actively engaging in these activities, I ensure high-quality content, smooth podcast production processes, and seamless support for external projects. Additionally, my UX writing skills contribute to creating engaging and effective educational materials.

In this role, I am responsible for maintaining a good relationship with the students, answering questions about the gym and programs, monitoring new projects, and executing customer success strategies from the moment of sale to renewal via email and WhatsApp. I also handle payment organization, scheduling classes on the Memberkit platform, and platform administration.As an Operations Support at Plena Studio, my main focus is on providing excellent customer service and ensuring smooth operations.In this role, I am responsible for building and maintaining positive relationships with the students, addressing any inquiries they may have regarding the gym and programs. Additionally, I monitor new projects and execute customer success strategies throughout the entire customer journey, from the initial sale to renewal, utilizing email and WhatsApp as communication channels. Furthermore, I handle payment organization, schedule classes on the Memberkit platform, and manage the overall administration of the platform.I demonstrate my competencies in executive administrative support and organizational efficiency by effectively managing student relationships, promptly addressing their concerns, and providing the necessary information to ensure a positive experience. I also implement customer success strategies, ensuring their satisfaction and retention. Moreover, I efficiently handle payment processes, schedule classes, and ensure the smooth operation of the platform.Through my efforts, I contribute to maintaining a high level of customer satisfaction, improving operational efficiency, and ensuring a seamless experience for both students and the organization. By providing exceptional support and implementing effective strategies, I help drive customer success and contribute to the overall success of Plena Studio.

Led and managed the Customer Success department, driving exceptional customer satisfaction and retention rates. Implemented effective strategies, optimizing customer success and generating increased client engagement and revenue growth.☞ High Ticket Mentorship Management:Managed elite mentorship programs, exceeding goals. Streamlined processes for enhanced outcomes.☞ Onboarding Process Creation:Developed seamless onboarding, user-friendly guides, reduced time, enhancing adoption.☞ Individual Process Tracking:Established robust tracking, optimized workflows, personalized support, driving satisfaction and loyalty.☞ Rewards Program Creation:Implemented innovative programs, boosting engagement, retention, and advocacy.☞ In-person and Online Event Planning:Orchestrated successful events, showcased organizational and communication skills, delivered memorable experiences.☞ Payments Tracking:Implemented efficient payment systems, ensured accuracy, addressed inquiries, maintained financial integrity.☞ Mentor Support:Provided continuous guidance, empowering mentors, fostering strong relationships.☞ Development of Learning Tools:Pioneered user-friendly platforms, accelerating skill development and knowledge retention.

Experience as a member of the Customer Success teamCollaborated effectively to achieve exceptional customer satisfaction and retention goals. Assisted in optimizing customer success, driving revenue growth.☞ Provided Technical Support across ChannelsDelivered prompt and effective technical support via email, WhatsApp, Instagram, Facebook, and community platforms. Demonstrated excellent communication skills and expertise to resolve client inquiries.☞ Supported Clients throughout the Sales CycleDelivered exceptional customer support from contract negotiation to post-sales. Maintained regular communication, addressed needs, and maximized retention and upsell opportunities.☞ Resolved Platform Issues for Clients and TeamsDemonstrated strong problem-solving skills in resolving platform issues. Collaborated cross-functionally to enhance the user experience.☞ Executed Sales Recovery StrategiesParticipated in sales recovery efforts, collaborating with teams to regain customer confidence and boost revenue.☞ Effective Task ManagementDemonstrated exceptional organizational skills in a fast-paced customer success environment. Optimized productivity and delivered high-quality results.☞ Supported Platforms: Hotmart, Kajabi, Memberkit, InfusionSoft, MailChimp, LeadLoversProvided comprehensive support to customers on various platforms. Leveraged platform knowledge to address inquiries and offer tailored solutions.

As a Social Media Contributor, I collaborated with Escolha Sua Vida and their projects to brainstorm content ideas and engage in strategic writing for Instagram, Facebook, and Telegram.My responsibilities included generating creative and compelling copy, ensuring the content aligned with marketing goals and effectively communicating the brand's message.I utilized my skills in creative writing, marketing copy, and copywriting to craft engaging posts and optimize the reach and impact of the content across social media platforms.By contributing my expertise in creative writing and strategic copy, I played a key role in enhancing the brand's online presence, driving engagement, and attracting a larger audience to Escolha Sua Vida and their projects.

☞ Developed educational materials and reviewed text for the workshops "Creating Unforgettable Posts" and "The Sales Text"☞ Proficient in educational materials and text revision☞ Skilled in creative writing, copywriting, and content creationAs a Content Writer, I am responsible for creating engaging and impactful educational materials for workshops, as well as ensuring the accuracy and quality of the written content.In this role, I have successfully developed and revised educational materials for the workshops "Creating Unforgettable Posts" and "The Sales Text". I am proficient in creating engaging and informative content that captivates the audience.I utilize my skills in creative writing, copywriting, and content creation to craft compelling and effective materials. I pay close attention to detail and carefully review the text to ensure its accuracy, coherence, and clarity. By employing my expertise, I aim to provide valuable and informative content that resonates with the target audience.Through my efforts, I contribute to the production of high-quality educational materials that effectively convey the intended message. By utilizing my skills in creative writing and copywriting, I help to create engaging content that captures the readers' attention and delivers the desired impact. The revisions I make ensure that the written content is clear, concise, and compelling, enhancing the overall effectiveness of the workshops and improving the learning experience for participants.

In this role, I held two primary responsibilities: content review and workbook writing for three workshops offered by Sebrae Play - SOCIAL ADS | GOOGLE ADS | EMAIL MARKETING.As a content reviewer, I analyzed and provided feedback on both written and video content within digital marketing workshops. I identified areas for improvement and suggested enhancements to ensure the quality and effectiveness of the materials.In addition to content review, I was responsible for creating exercise scopes and tools for eBook development. I worked closely with the team to design engaging exercises that complemented the workshop content and facilitated learning.Furthermore, I finalized the eBook content by conducting thorough text revisions. I ensured the accuracy, coherence, and clarity of the written materials, delivering polished and professional eBooks.To excel in my role, I utilized my strong attention to detail and expertise in digital marketing. Through careful analysis, I identified opportunities to enhance the instructional videos and written materials, providing valuable insights and recommendations. I collaborated with the team to create comprehensive exercise scopes and tools that facilitated effective learning experiences. Finally, I meticulously reviewed and revised the eBook content, ensuring it met the highest standards of quality.By fulfilling these responsibilities, I contributed to the development of high-quality materials for the workshops. The content improvements I suggested enhanced the overall learning experience, allowing participants to acquire valuable knowledge and skills in the areas of SOCIAL ADS, GOOGLE ADS, and EMAIL MARKETING. The carefully designed exercises and tools provided practical application opportunities, reinforcing the workshop concepts. Through my diligent text revisions, the final eBooks achieved a polished and professional presentation, maximizing their impact on learners.

In this role, I was responsible for creating meeting minutes and organizing the project for the specialized technical consultancy in digital marketing, supporting the internal team of the Sebrae Connect project.My tasks included creating detailed meeting minutes and ensuring the project was well-organized. I collaborated closely with the internal team to provide the necessary support and assistance throughout the project.To fulfill my responsibilities, I utilized my organizational skills and attention to detail. I carefully documented meeting discussions and decisions, ensuring all relevant information was captured accurately. Additionally, I maintained a structured project organization, keeping track of tasks, deadlines, and milestones.By effectively carrying out these tasks, I contributed to a smooth and well-coordinated project execution. The creation of accurate meeting minutes facilitated effective communication and decision-making within the team. The project organization helped ensure that tasks were completed on time and that the project progressed efficiently.

In this role, I provided customer support to Broto ao Cubo brand clients through email, WhatsApp, and social media channels, covering everything from customer service to generating quotes and facilitating online purchases.I developed skills in budget management, sales processes, customer service, and customer success to offer comprehensive support to the company's clients. I effectively utilized communication tools and online platforms to ensure efficient and satisfactory assistance.By fulfilling this role, I contributed to customer satisfaction and loyalty by delivering quality support throughout the entire process. My expertise in budget management and customer service ensured a positive customer experience, resulting in increased sales and brand loyalty.

In this role, I focused on creating engaging Instagram Stories posts and assisting with content planning.I utilized my expertise in marketing strategy, product marketing, organizational effectiveness, and social media to contribute to the success of the team. I crafted compelling Stories content that resonated with the target audience and supported the overall content planning process.By effectively fulfilling this role, I helped enhance the brand's social media presence and engagement. My skills in marketing strategy and organizational effectiveness positively impacted the overall content strategy, resulting in increased audience reach and interaction.

In this role, I focused on writing engaging posts for Instagram and Facebook ads, as well as social media content for various clients.I utilized my skills in copywriting and content writing to craft compelling and persuasive posts for advertising campaigns and social media platforms. I adapted my writing style to meet the unique needs and preferences of each client, ensuring that the content effectively conveyed their brand message.By delivering high-quality content, I helped clients enhance their online presence and engage their target audience. My expertise in copywriting and writing skills allowed me to create impactful and compelling posts that generated positive responses and increased brand visibility.

In this position, I offered support to clients through email, WhatsApp, and Social Media and executed the strategies planned by our managers.

In this position, I acted as a bridge and facilitator between the company's employers, partners, and clients to ensure that the company's culture was comprehended and respected. It would serve as a tie between the relationships and the businesses.

In this position, I developed the copywriting and visual direction for social ads proposed by the client for their Instagram and Facebook accounts.

In this position, I developed the copywriting and visual direction for social ads proposed by the client for their Instagram and Facebook accounts.

In this position, I developed the copywriting and visual direction for social ads proposed by the client for their Instagram and Facebook accounts.

In this position, I developed the copywriting and visual direction for social ads proposed by the client for their Instagram and Facebook accounts.

As an Executive Assistant at Coaching Total, I was responsible for managing the relationship between the company, clients, and partners. Additionally, I played a key role in planning nationwide human development events and efficiently managing appointments, travel arrangements, and the executive's agenda.My tasks included overseeing the communication channels and ensuring smooth interactions with clients and partners. I also took charge of coordinating and organizing high-profile events focused on personal and professional growth. Furthermore, I meticulously managed the executive's schedule, prioritizing appointments and travel arrangements to optimize their time.To excel in this role, I leveraged my expertise in Google Sheets to create comprehensive event planning spreadsheets. I collaborated closely with the executive team and various stakeholders to understand their requirements and expectations. Additionally, I utilized my strong organizational skills to streamline administrative processes and ensure efficient communication between the company and its clients and partners.By effectively managing the relationship between the company and its clients and partners, I fostered trust and loyalty, resulting in strengthened partnerships and increased customer satisfaction. The successful planning and execution of nationwide human development events enhanced the company's reputation and contributed to its growth. My efficient management of the executive's agenda and travel arrangements ensured they were able to maximize their productivity and focus on key priorities. Overall, my contributions as an Executive Assistant played a vital role in the smooth functioning of the company and its ongoing success.

In this position, I was responsible for developing a wide range of content, including ads, social media posts, newsletters, email marketing posts, educational presentations, and materials.My tasks involved creating engaging and persuasive ad campaigns to attract customers and promote brand awareness. I also crafted compelling social media posts to engage the audience and drive interaction. Additionally, I designed informative newsletters to keep customers informed and engaged. Moreover, I developed impactful email marketing posts to nurture leads and encourage conversions. Lastly, I created educational presentations and materials to deliver valuable information to the target audience.To excel in this role, I utilized my creativity and writing skills to craft compelling and persuasive content. I conducted thorough research to understand the target audience and tailored the content to resonate with their needs and preferences. I collaborated closely with the marketing team to align the content with the overall marketing strategy and brand guidelines.Through my efforts, the company experienced increased brand visibility and engagement on various digital platforms. The ads I developed contributed to higher click-through rates and conversions. The engaging social media posts fostered a sense of community and attracted a growing number of followers. The informative newsletters helped to nurture customer relationships and drive repeat business. The persuasive email marketing posts resulted in higher open and click-through rates. Lastly, the educational presentations and materials provided valuable insights and knowledge to the target audience, establishing the company as a trusted industry resource.Overall, my content development efforts played a crucial role in driving the company's digital marketing success and achieving its business objectives.

In my role as a Social Media Assistant at Sothis Treinamentos, I was responsible for designing posts for social media platforms and creating advertisements for Facebook and Instagram.My primary tasks involved developing visually appealing and engaging social media posts to enhance brand presence and attract the target audience. I also focused on creating eye-catching and persuasive advertisements specifically tailored for Facebook and Instagram.To excel in this position, I utilized my graphic design skills and creativity to craft visually compelling posts and advertisements. I conducted thorough research on the target audience and market trends to create content that resonated with the viewers. I collaborated closely with the marketing team to ensure the posts and ads aligned with the overall brand strategy. Additionally, I implemented effective copywriting techniques to create impactful and persuasive captions and ad copies.Through my efforts, the company's social media presence and engagement significantly improved. The visually appealing posts garnered higher levels of audience interaction, including likes, comments, and shares. The advertisements I created successfully attracted the target audience's attention and generated increased brand awareness. The engaging and persuasive copywriting contributed to higher click-through rates and conversions, ultimately driving business growth.Overall, my contributions as a Social Media Assistant played a pivotal role in enhancing the company's social media performance, expanding its online reach, and driving engagement and conversions.

At Sothis Treinamentos, I worked as an Assistant Event Planner, where I was responsible for coordinating various aspects of event planning, logistics, and providing support to speakers. Additionally, I handled reception duties for attendees and managed event registrations.During my time at Sothis Treinamentos, I was tasked with assisting in the planning and execution of events, ensuring a seamless and successful experience for both the speakers and attendees.My main responsibilities included organizing logistics, coordinating with vendors, and managing event registrations. I was also in charge of providing administrative support to the speakers, ensuring they had all the necessary resources and materials for their presentations. Additionally, I handled reception duties, warmly welcoming attendees and addressing any inquiries or concerns they had.To effectively fulfill my role, I implemented a systematic approach to event planning. I collaborated closely with the planning team to create detailed timelines, checklists, and schedules, ensuring all necessary tasks were completed within deadlines. Furthermore, I maintained regular communication with speakers, understanding their specific requirements and promptly addressing any concerns or requests. Additionally, I streamlined the registration process by implementing an online registration system, which improved efficiency and reduced errors.Thanks to my efforts, the events I assisted in planning and coordinating were highly successful. Attendees consistently praised the seamless registration process, which significantly reduced waiting times and increased overall satisfaction. The speakers commended the level of support they received, allowing them to focus on delivering impactful presentations. Moreover, the positive feedback from both attendees and speakers contributed to the overall reputation and success of Sothis Treinamentos' events.

As a member of the Juliana Garcia freelance team in Customer Success, my responsibilities included customer support, strategic planning, spreadsheet organization, and quality control for clients and students. I engaged with clients, provided personalized assistance, and actively contributed to strategic planning sessions. I maintained accurate spreadsheets with advanced formulas and functions for data analysis. Regularly reviewing client feedback, I identified areas for improvement and proactively addressed issues. My contributions resulted in strengthened client relationships, increased loyalty, and improved outcomes. Well-organized spreadsheets streamlined operations, and quality control measures ensured high-quality services to clients and students.

As an English teacher at the Lar das Crianças Educational Institute, I was responsible for conducting lessons and providing literacy instruction in English to children between the ages of 4 and 7.In this role, my tasks involved designing engaging activities, preparing lesson plans, and implementing effective teaching strategies. I created a supportive classroom environment to facilitate language learning and fostered a love for English among young learners. Additionally, I assessed students' progress and provided constructive feedback to promote their development.To excel in my role, I utilized various teaching methods, including interactive games, songs, and visual aids, to make learning enjoyable and memorable for the children. I implemented a communicative approach that encouraged active participation and promoted language acquisition. I tailored my lessons to meet the diverse learning needs of the students, employing differentiated instruction techniques. I also established open and effective communication channels with parents to ensure their involvement in their children's language learning journey.Through my efforts, I witnessed significant growth and progress in the children's English language skills. Students became more confident in using English for basic communication, vocabulary acquisition, and reading comprehension. The engaging and interactive learning environment I created fostered a positive attitude towards language learning. Additionally, I received positive feedback from parents, acknowledging the impact of my teaching approach on their children's language development and overall enthusiasm for learning.

At Sothis Treinamentos, I worked as an Assistant Event Planner, where I was responsible for coordinating various aspects of event planning, logistics, and providing support to speakers. Additionally, I handled reception duties for attendees and managed event registrations.During my time at Sothis Treinamentos, I was tasked with assisting in the planning and execution of events, ensuring a seamless and successful experience for both the speakers and attendees.My main responsibilities included organizing logistics, coordinating with vendors, and managing event registrations. I was also in charge of providing administrative support to the speakers, ensuring they had all the necessary resources and materials for their presentations. Additionally, I handled reception duties, warmly welcoming attendees and addressing any inquiries or concerns they had.To effectively fulfill my role, I implemented a systematic approach to event planning. I collaborated closely with the planning team to create detailed timelines, checklists, and schedules, ensuring all necessary tasks were completed within deadlines. Furthermore, I maintained regular communication with speakers, understanding their specific requirements and promptly addressing any concerns or requests. Additionally, I streamlined the registration process by implementing an online registration system, which improved efficiency and reduced errors.Thanks to my efforts, the events I assisted in planning and coordinating were highly successful. Attendees consistently praised the seamless registration process, which significantly reduced waiting times and increased overall satisfaction. The speakers commended the level of support they received, allowing them to focus on delivering impactful presentations. Moreover, the positive feedback from both attendees and speakers contributed to the overall reputation and success of Sothis Treinamentos' events.