Isabela Guimaraes Email and Phone Number

• Delivering personalized one-on-one English conversation lessons to students of various levels and backgrounds.• Designing and adapting lesson plans tailored to each student's goals, needs, and language proficiency.• Fostering a supportive and engaging learning environment that encourages students to practice their speaking skills confidently.• Providing constructive feedback to help students improve their pronunciation, vocabulary, and fluency.• Helping students prepare for interviews, presentations, or exams through focused conversation practice.• Managing all scheduling, lesson preparation, and student progress tracking as part of my freelance responsibilities.

Lived for 2 years in Ireland as an English Student and worked as a General Assistant.• As a General Assistant, my responsibilities included handling cash and checkout operations, replenishing stock, food handling (including meat and dairy), food preparation, adhering to safety standards, serving customers, and housekeeping, all while ensuring excellent customer service.• The role involves supporting the Store Manager in daily store operations, managing staff and assets to maintain profitability, and deputizing for the Store Manager when needed.

● Proficient in payroll control and processing, handling social charges, holiday calculations, admissions, dismissals, and remuneration.● Administered employee benefits, ensuring compliance and addressing inquiries.● Managed HR indicators and prepared comprehensive reports for senior management.● Oversaw releasing and monitoring absences/returns, ensuring accurate attendance records.● Conducted weekly, monthly, and annual reconciliations for payroll (Fopag) and accounting purposes.● Ensured compliance with labour tax obligations, staying abreast of regulatory changes.● Provided general assistance and support to employees, addressing inquiries and concerns.● Conducted in-depth HR data analysis to identify trends, patterns, and key insights. ● Collaborated with HR and business leaders to develop and implement strategic HR KPIs.● Ensured compliance with HR policies and procedures in alignment with relevant laws and regulations.● Facilitated change management efforts, providing HR expertise and supporting communication and training initiatives.🎖 Main Achievements● Oversaw HRIS and technology platforms, ensuring data integrity and implementing system enhancements. Led or participated in HR projects and initiatives, contributing to process improvements and system implementations.● Managed the roster of 1,300 employees, ensuring efficient scheduling and resource allocation.● Led employee engagement initiatives, analysed survey data, and recommended improvement strategies.

● Monitored and analysed absenteeism indicators, implementing strategies to minimise absenteeism.● Oversaw turnover management, tracking trends and providing insights for retention efforts.● Prepared and controlled disciplinary measures, ensuring adherence to company policies.● Collaborated with the Legal Department in labour laws and compliance matters.● Released and monitored sick certificates and returns, coordinating with healthcare providers.● Prepared and maintained reports on attendance, turnover, and disciplinary actions for analysis.● Assisted in generating HR metrics reports to evaluate the effectiveness of HR programs.● Assisted in HR Data Processing (DP) and payroll routines, ensuring accuracy and compliance.● Collaborated with the payroll team to resolve discrepancies and address employee inquiries.● Assisted in the development and execution of employee engagement initiatives.● Participated in employee feedback sessions and surveys to gather insights for improvement.● Contributed to training programs for employees on HR-related topics and policies.● Assisted in the coordination of onboarding processes for new hires.● Provided daily support to employees, addressing inquiries and concerns promptly.● Conducted regular check-ins to understand employee needs and concerns.● Assisted in ensuring HR policies and procedures aligned with legal and company requirements.● Contributed to the implementation of compliance initiatives and updates.● Utilised HR systems for efficient rosters, attendance tracking, and data management.● Assisted in the implementation and maintenance of HRIS for improved processes.🎖Main Achievements● Implemented initiatives to improve employee well-being and reduce sick leave.● Managed daily rosters for 1900 employees, ensuring accurate and efficient scheduling.