María Isabel García Sagredo Olguín Email & Phone Number

Saint John, New Brunswick, Canada

Responsible for Procurement, Broker Pay, Billing and Office Administration, as well as supporting the larger Analytics and Administration team, Operations teams and other support areas of the business.- Develop and maintain relationships with various stakeholders in the business.- Provide subject matter knowledge and problem-solving abilities.- Continuously look for ways to drive improvement within their functional area and the larger organization.- Manage a diverse team with multiple areas of responsibility.- Grow and develop talent within the Administration team and the larger JDI organization.- Support day-to-day functions of the Administration team.

Saint John, New Brunswick, Canada

Plan, implement and evaluate human resources and labour relations strategies.Advise employees in understanding human resource policies, compensation programs, and benefits.Mediate labour disputes and grievances and provide advice on labour and employee relationsPrepare job descriptions, salary scales and competency evaluation systems.Plan and coordinate employee training and professional development.Hire and supervise the training of staff.Coordinate employee performance evaluation programs.Provide training and ensure that employee benefits and safety policies are implemented.Ensure all Sunbury New Canadian Drivers and their families' pre-settlementrequirements are gathered;Ensure a joyous, seamless arrival to Saint John, which includes sourcingtravel, transportation, accommodations, and all other associated details.• Work with Service NB to attain a driver's license, Medicare cards, etc.Work with TransCanada College to achieve Class 5 & 1 Drivers license.(scheduling, monitoring progress, etc.)Educates and orients the newcomers to Saint John, including locations offinancial institutions, grocery stores, hospitals, etc.

Saint John, New Brunswick, Canada

Work with community members searching for employment to help them identify their goals skills, prepare resumes and cover letters, and run information sessions to help them find a job.Monitor client's progress on the job and provide proper interventions.Identify and develop new opportunities to promote the YMCA Employment Service to employers, clients, and the wider community.Promote YMCA programs.Manage the AICLF loan application process, provide information, and ensure the loan is available.

México

Attention to Issues and CAP's, audits, identification, optimization and implementation of processes, control and risk, monitoring of MCA controls, Compliance with corporate policies and regulations.- I integrated and motivated the team under my charge.- I closed 100% CAP's and Issues on time.- I transformed Control indicators to positive.- Identified, documented and diagrammed processes, identifying risks and establishing controls for five directions.Reporting to commercial director.

México

Coordination with business partners for the definition and implementation of financial, commercial and MKT strategies promoting the placement, growth, penetration and billing of the portfolio, definition, implementation and monitoring of campaigns, loyalty program management, coordination with the sales team, referrals, productivity, strategies, POS materials, modules, among others, as well as operational areas, the definition of objectives and annual goals of the portfolio. Responsible for the main portfolio indicators. / P & L Score Card. An administrative and contractual relationship with Business Partner. Project Management / Customer Experience Control. MCA, RMP EUC. TPM exception management.- Implemented "Teletón Weeks" campaign to increase billing- Homologue of product sheets of all credit cards in Citibanamex portal- Implemented Digital Campaign for Affinity Card- I closed and migrated portfolios (Credit Cards Soccers)- Implemented "Value for your money" campaign.Reporting to Deputy Director Credit Cards

México

I implemented new products, services and functionalities in BancaNet. Knowledge of the competition, Compliance with regulations (internal and external). Control and monitoring of anomalies and optimizations to improve the product and service. Understanding the products' general process, including the sales process, implementation, customer support, operations and regulations, and the different systems on which the products are supported. Prepared service agreements with partner areas, risk assessment and business controls. Defined, developed and implemented new initiatives to improve the customer experience.- Migrated electronic banking from the technological platform under Citi global standards. I implemented NetKey device charging in branches nationwide.- Implemented various regulatory projects in electronic banking such as payroll portability and mobile id for cell number certification.- Remedied Issue for lack of electronic banking contract with the client's consent.Reporting Digital Banking Coordinator

México

Participation in the definition, development and implementation of the Blink! Execution of functional tests, realization of Manuals for the Control Desk, monitoring of the daily operation within the Control Desk, customer follow-up, opening of contracts, customer service, attention to particular cases, COB link, Compliance with corporate policies, migration Call Center, support for the management of the Control Desk and CAT.- Coordinated project execution in established times. (3 people)- I complied with policies and regulations for the launch of a new product.- I documented processes and trained personnel for their execution. - I defined business rules with different areas (Legal, compliance, systems, etc.)Reporting to Commercial Coordinator.

México

Placement and acquisition of the entire range of financial products and services offered by the institution, providing excellent customer service and Premier service. Administrative functions, Business Unit control, folders, control, geographic location, market characteristics, business unit members, accounts receivable, etc. Consultative sales, identification of potential clients and establishment of existing negotiation techniques to satisfy their needs.- I kept the promoter assigned within the branch among the top ten places of comprehensiveness of account executives for 14 consecutive months (February 2007 - April 2008).Optimized placement and acquisition result in my branch by promoting synergy with various banking products' different segments.Reporting to Branch Manager.

University, Business Administration: Marketing

Master´S Degree, Human Development & Leadership

Barchelo´S Degree, International Relations, Cédula Profesional No. 4161505