Isabella Marshall Email & Phone Number

Santa Monica, California, United States

Santa Monica Proper

Denver, Colorado, United States

-Learned the aspects of speciality coffee and ensured proper coffee brewing techniques.-Emphasized the origin and relationship with the coffee farmers in order to source the highest quality of coffee with the most unique coffee growing methods.-Served as a hospitable and fast- working barista in one of the city's most well known coffee roasters.

-Provided guests with information in regard to the area and assisted with making dinner reservations. -Organized flower arrangements, car transportation and rental car requests for arriving guests. -Assisted with creating the training manual for newly hired Front Office Agents.-Welcomed hotel guests with an emphasis on fulfilling requests, followed special handled instructions and adhered to established credit polices and procedures. -Quoted room and rate availability for current and future dates and made appropriate adjustments to reservations. -Selected and blocked rooms for arriving guests; pre- registered individuals and groups, assisted in escorting VIPs and return guests to their rooms as requested. -Crafted new cocktails to pair well with the new seasonal dining menu.

Denver, Colorado, United States

- Oversaw the smooth operation of daily activity with both guests and team members.- Boosted revenue and increased tip value by successfully building a strong connection with customers.- Supervised and trained 10 team members on guest service expectations, and restaurant protocols.

-Researched and reached out to potential clients via email and phone calls.-Created and distributed content for social media platforms as well as researched tactics to increase user engagement.

Santa Barbara, California Area

- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable and efficient manner to resolve guest concerns.- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.-Scheduled appointments and maintain and update appointment calendars.

- Successfully oversaw a group of event staff workers and delegated tasks to make sure UCSB sporting events run smoothly.-Supervised, and participate in the set-up and take-down of NCAA home competitions.-Managed UCSB merchandise sales, such as cashiering, inventory, and organizing athletic merchandise. -Assisted the Athletic director with tasks to prepare for future sporting events and recruit visits. -Received calls, directed calls, retrieved and distributed voicemail messages.

Participated in NCAA Division 1 Cross Country and Track & Field.

Environmental Studies

Activities and Societies: NCAA D1 Cross Country

Italian Studies

Study abroad program in Siena, Italy