• Work directly with patients and families to assist with any questions or concerns, related to service, scheduling, billing, etc.• Function as facilitator among clients, families, Clinical Manager, field and office employees, physicians and case managers.• Document all pertinent situations and interactions with clients, families, physicians, case managers and other care providers, to ensure adequate coordination and continuity of service.• Document and properly follow-up with all client/employee incidents and complaints.• Communicate with discharge planners and social workers at hospitals, skilled nursing, and rehab facilities to discuss potential new patients and arranging their set up of home health services• Obtaining and organizing all necessary documentation from physician offices, hospitals, and nursing or rehab facilities to create complete referral necessary for admission of new client• Schedule appropriate field employees, based on competency and availability, to provide care to clients• Develop trusting relationships with referral sources, payors, and community organizations • Run weekly reports to monitor productivity of clinicians, new admissions, and any outstanding medical documentation

Participate in various patient experience initiatives and manage multiple quality improvement projects. Projects included auditing patient white boards for completion, administering satisfaction surveys to family members who receive meetings from the palliative care team, and auditing documentation of patient's belongings to decrease instances of lost patient valuables. Attended meetings with both clinical and administrative staff in topics including physician and nurse communication, reviewing HCAHPS survey results, the hospital quality and safety council and patient experience steering committee.

Lead project for updating of Center for Medicare Business Auxillary Services group standard operating procedures. Met with various team leaders in correspondence, HR, and budget and procurement to update, reformat, and create procedure documents that were 508 compliant. Assisted in project for improving billing process and tracking of inter/intra agency agreements. Also attended various leadership workshop sessions including A3 Thinking and Lean.

Served on the executive board for Towson University's National Residence Hall Honorary White Tiger Chapter. Attended bi weekly executive board and general member meetings. Kept an updated log of the chapter's budget, input and collected funding requests and cash advances, and made recommendations for the chapter's spending.

Created an engaged and connected community by planning, advertising, and implementing events andengagement opportunities. Maintained a healthy community by leading conflict resolution as an impartial mediator in events of roommate, suitemate, or floormate disagreements. Completed and submit administrative paperwork in a timely manner and enforced Housing and Residence Life policies and procedures.

Introduced incoming students and family members to the Towson University community, serving as a positive resource for questions and concerns. Led informational sessions on important topics, familiarized students with campus resources and building locations, assisted in transfer student class registration and encouraged involvement in the TU community.

Worked to oversee the front desk of the residence hall and greet all residents, guests, and university staff who entered the building. Functioned as a knowledge base for questions and concerns, issued spare keys, filed paperwork, issued guest passes, and ensured confidentiality of resident information.