As an Events & Guest Services Supervisor, I orchestrate seamless onboard experiences formajor groups, charters, and weddings. My responsibilities include meticulous planning,coordination, and supervision of both pre-planned and last-minute events. From venuesetup to ensuring accurate billing, I prioritized guest satisfaction while supporting theGuest Services team as a front desk supervisor. Additionally, I act as a suite experienceconcierge, enhancing the overall voyage for our valued suite guests.

Manage the loyalty, group, and event programs, ensuring all the loyalty members get a consistent and impeccable service while also owning the groups, weddings, and vow renewal experiences and overseeing the planning and execution of any related events in alignment with the senior Hotel Leadership. Hosting loyalty events, parties, and shows.

Responsible for the development of the onboard marketing of the art program onboard cruise ships, promoting and selling art and framing from the artists that the company represents (by auctioning and on the gallery), presenting educational art seminars, talks, and raffles as well as organizing and setting up the art auctions onboard cruise ships, supporting the Auctioneer and Gallery Director.

Achieve/exceed sales goals as outlined by the company; utilize add-onselling, cross-selling, and merchandise upgrading techniques to meet the guest’s needsand maximize sales; host raffles and jewelry events; present jewelry seminars;acknowledge and offer a welcoming greeting to the guest, delivering outstanding customerservice; build rapport with guests; organize and clean the shop keeping it always tidy andup to hotel standards; always communicate with the management in regards to refundsand other guest concerns; utilize loss prevention techniques as outlined by the companyand management team; assist and entertain the guests.

Responsible for customer service and analyzing customer feedback given through the websites developed by Hyperativa and taking said feedback to developers to help with trouble shooting the webpages, improving the user experience.

Responsible for intermediating relations between local customers and international suppliers; pre-sales, sales, post-sales and purchase of printing services; customer support; negotiating prices; translating documents from Portuguese to English and vice-versa; operational monitoring; elaborating documents; following up the printing processes in Asia until the shipment of the goods; organizing financial spreadsheets.

Responsible for intermediating relations between local customers and international suppliers; supporting the department’s coordinator; pre-sales, sales, post-sales and purchase of printing services; customer support; translating documents from Portuguese to English and vice-versa; elaborating documents; operational monitoring; following up the production process until the shipment of the goods; organizing financial spreadsheets.