➤ Enforcing the security principles of least privilege and least functionality, recognizing cybersecurity incidents.➤ Making recommendations regarding hardware/software acquisitions and managing information systems lifecycles.➤ Installing, maintaining, troubleshooting, and upgrading computer hardware, software, and computer networks.➤ Efficiently performing data recovery/backup or malware removal operations and migrating operating systems as needed.➤ Overseeing day-to-day delivery of technology support services and establishing frameworks to recover end user issues.➤ Processing end-user computing technology, monitoring review of event trends, and determining technology correlations.➤ Diagnosing software issues, installing updates on software, removing malicious programs, and taking systems off-site.➤ Troubleshooting systems and working with customers to determine needed hardware/software changes or modifications.➤ Performing various diagnostics on computers or peripherals and providing client training on the use of endpoint devices.➤ Implementing network security measures in order to protect data, software, and hardware as well as testing programs.

➤ Continuously anticipated the needs of patients, families, doctors, and other professional staff to coordinate quality care.➤ Efficiently answered incoming calls, forwarded messages, and confirmed scheduled appointments when necessary.➤ Assessed patient information through a variety of software programs and ensured compliance with HIPAA regulations.➤ Coordinated with internal departments to maximize operational efficiency across production and administrative areas.➤ Improved satisfaction by effectively finding creative solutions to problems and communicating information clearly.➤ Effectively reviewed patient data, prepared data reports, and signed off on release of information requests as needed.➤ Provided effective resolutions to patient issues and escalated problems with knowledgeable support and quality service.➤ Admitted/discharged patients, scheduled appointments, transcribed orders, maintained charts, and ordered supplies.