Jerrel Cooper Email & Phone Number

Charlotte, Nc, Us

Mooresville, North Carolina, United States

North Charleston, South Carolina

Charleston, South Carolina Area

I am a system analyst contracted for Dell working at Boeing. I do break/fix on computers there and diagnostics on faulty equipment while keeping a running inventory on all assets and log all issues in a trouble ticket system name ESMS from HP.

Spearheaded a USAREUR (United States Army Europe) project that migrated all Microsoft Outlook email from the old Microsoft Exchange 2010 to the new Enterprise Email; Assisted units with the huge overhaul by providing classes and PowerPoint slides while being available for assistance 24/7 as being the subject matter expert Provided remote desktop support for all clients across the USAREUR domain, in a TIER III environment; Called the customers during the remote access session when necessary to assist with error resolution; Reduced the service backlog of approximately 2100 request to approximately 10 requests reducing customer wait time for resolution in a fifteen business day window Supervised and trained a team of three individuals responsible for the security, availability and integrity of the network, the automations equipment on the network and the accreditation of the network; Trained team on incoming capabilities as in Storage Networks and how to effectively use them regardless of each situation Helpdesk Support Team Leader for over 700 users and 400 computers; Managed over 40 break/fix hardware issues monthly on workstations, servers, and radio equipment Served as the Active Directory Manager on Windows Server 2010(later on 2012) that was responsible for managing over 700 user accounts and 400 computers while ensuring all end-users were certified to be on the domain Remediated over 7,000 vulnerabilities across the network provided from Retina scans while ensuring McAfee antivirus were correctly configured and installed Selected before seniors for six real-world missions in different countries to supervise ten individuals Interacted with VMware to test new software and security patches for DoD computers

Bachelor'S Degree, Network Security

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Education record

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