Isaiah Ransdell Email & Phone Number

Sacramento, California, United States

Sacramento, California, United States

Provide boutique-level customer support skills for over 200 users including guidance, training and troubleshooting supportManage equipment lifecycle, including ordering, asset management, configuration, deployment, and maintenanceProvide in person and remote support via ConnectWise Control and LogMeIn for four office sites and remote usersResponsible for onboarding and offboarding process from IT perspective in a time sensitive and professional mannerInitiate… Show more Provide boutique-level customer support skills for over 200 users including guidance, training and troubleshooting supportManage equipment lifecycle, including ordering, asset management, configuration, deployment, and maintenanceProvide in person and remote support via ConnectWise Control and LogMeIn for four office sites and remote usersResponsible for onboarding and offboarding process from IT perspective in a time sensitive and professional mannerInitiate, manage and execute migration of phones from POTS phone system to 3CX VoIP systemManage contracts with email, SEO and ISP providers with focus on cost-effectivenessManage information security by maintaining antivirus programs at workstations, develop policies for email security, and perform periodic data audits and backups to prevent information loss and unauthorized accessInitiate regular and professional communication with end users, business leaders, and outside vendors to ensure incidents are moving toward timely and accurate resolutionProvide a total systems perspective including technical understanding of relationships, dependencies and requirements Show less

Sacramento, California, United States

Sacramento, California, United States

Troubleshot and repaired all systems between street connection and customer equipmentPerformed all tasks unassisted in up to ten different homes each dayOffered IT services for home networking and various hardware and software issues

Troubleshot, repaired and maintained RF communications systemsAchieved position of Lead Technician on both LAMPS MKIII system and UHF Multiplexer systemAssisted IT department in various IT support tasksHonorably discharged