Isaiah S. Email & Phone Number

US Army Veteran of 3 years who worked as a Infantryman and Team Leader while serving in the military. Driven toward IT since the young age of 15. The pandemic paved the way to pursue additional technical training and advance a professional career in the Information Technology industry. Currently taking courses with ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Planning to secure ITIL, A+, Network+ and Security+ certifications by September of 2023. Seeking entry level opportunities in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support where I can kick start my professional career and add value to the organization. Skills:ITIL 4 Foundations:IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP AddressingCompTIA A+:Components of Desktop PC’s, Installations & Configuring Operating Systems, Maintain & Troubleshoot of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems ComponentsCompTIA Network+:TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate NetworkCompTIA Security+:Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organization Security Policies & Monitor Security InfrastructureInterpersonalActive Listening, Communications, Conflict Management, Emotional Intelligence, Positive Attitude, Problem Solving, Teamwork, Time Management