Izam D. Email & Phone Number

Bucharest, Romania

• Host live casino games such as Roulette and Home Away in English, Spanish and Portuguese in front of the camera in a safe environment. • Fun and engaging entertainment experience.

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

• Host live casino games such as Baccarat, Blackjack and Roulette in English and Portuguese in front of the camera in a safe environment. • Fun and engaging entertainment experience.• Portuguese, Spanish and English.

Bogotá, Capital District, Colombia

• Study and plan for the consumer-oriented Consumer Contact center(platform), assist to output the plan or operation guide that can instruct the frontline' implementation.• Participation in the recruitment process of candidates for the Contact Center operation.• Assist to lay out and plan for the business of regional contact center platform, carry out the implementation of regional contact center.• Operation & management and performance(SL,FCR AND CSAT of every LOB) improvement of regional contact center.• Management of the business communication between contact center and supplier.• Satisfaction improvement and management of contact center.• Assistant of payment verification and data audit.

Bogotá, Capital District, Colombia

• Trilingual Trainer for Facebook's CO campaign. • Expert in content moderation policies.

Bogotá, Distrito Capital, Colombia

• Team Manager for Huawei Consumer BG dedicated to delivering the latest technologies to consumers.• Manage a team of more 20 consultants effectively increasing main KPI performance by coaching and developing agents' skills (Online, Offline and back office teams). • Participation in the recruitment process of candidates for Customer Experience and Content Moderator Advisors.

Bogotá D.C., Colombia

• Provide through support and problem resolutions for websites and systems in Shared Hosting, VPS, and Dedicated Servers (Windows and Linux), Office 365, SQL Server technologies, SSL Email Marketing and CMS for Hosting Customers. GoDaddy's products sales. • Portuguese, Spanish and English.

Cuiabá, Mato Grosso, Brazil

• Operations Manager for LATAM. Coaching and supervising a team of managers and team leaders to ensure that Customer KPIs (FCR, CSAT, DSAT, SLA) are achieved as well as ensuring that customer service level agreement and financial expectations are in line with the service agreement. • Participation in the recruitment process of candidates for the Contact Center operation and Tech Candidates with high profile with web development knowledge.• Conduct business review meetings with partners, document trends, and work with training, quality, and continuous improvement teams to keep results under control and within their SLAs.• Propose changes by building business cases that demonstrate opportunities to improve the user experience in Brazil.• Cost management and determination of the need to increase or decrease resources for the region based on data and seasonality.• Development of the voice of the customer program in Brazil and MBR.• Leadership and participation in cross-functional projects to improve customer experience or results for the organization.• Senior leader in Brazil and member of the Region's leadership team (BR and Latam).

Cláudia, Mato Grosso, Brasil

• Develop communication strategies for the city hall, generating the visibility of the municipal government. • Create and drive executive communications projects across diverse, local audience by developing a clear set of plans with desired outcomes and metrics and meaningful content. Be accountable for delivering against those plans and goals, which should result in positive municipality impact.• Create high-visibility executive presentation decks, speeches, videos, emails, social media content.• Create, manage and distribute internal program communications updates to ensure transparency across groups.

Confresa, Mato Grosso

• Reporter and audiovisual producer of Brazil's second largest television station.• Editor of audiovisual content. Presenter of the main news program of the local television.• Journalism director and team manager.

Confresa, Mato Grosso

• WordPress website developer for WooCommerce, news portals, online stores and institutional websites.• Installation of operating systems (Windows Server, Linux, Windows (XP, 7, 8 and 10). • Maintenance of telecommunications networks, hardware, software and operating systems. • Maintenance of network installation of printers, computers, laptops, tablets and others. • Team Manager.

Bachelor'S Degree, Communication, Journalism, And Related Programs

High School Diploma