Isaque Guedes Email & Phone Number

Dallas, Texas, United States

- Engage with stakeholders to represent IT & establish priorities for IT projects/initiatives/services.- Ensure delivery of effective IT solutions and services managing priorities.- Manage IT operations leading IT Regional Team for South America.- Drive actions to increase the quality and maturity level of ITSM within the region.- Ensure compliance with HQ established security, quality and policies.- Collaborate with Global Teams on projects and consulting.

São Paulo Area, Brazil

- Coordinate IT Support Team and Outsourcing providers.- Translate business requirements into specifications.- Provides detailed direction, track and facilitate on-time activities across the team.- Responsible for end user support and Infrastructure management.- Coordinate IT projects ensuring that deadlines are respected.

São Paulo Area, Brazil

- Network Administration and Infrastructure Support.- Network Administration and Infrastructure Support.- Ensure IT Security Policies and Standards.- Coordinate Business Continuity and Disaster Recovery Plan.- Oversee Infrastructure Projects implementation.- Hardware assets and Mobile Device management.- Hands-on Multilingual support for End-Users

São Paulo Area, Brazil

- Implementation and Management of Voice Recording Systems for Call Centers.- Change and Service Request handling, working closely with Development.- Develop training materials and procedures, train users in the proper use of software.- First Line support for in house issues.

São Paulo Area, Brazil

- Support to IT Systems, End-Users and Cabling.- Liaise alongside the wider IT Department levels.- Manage Backup routine.

Mba, Business Administration And Management, General

Specialization Degree, Cloud Computing

Specialization Degree, Project Management

PMI based course.

Associate'S Degree, Computer Systems Networking And Telecommunications

Technical High School, Information Technology