Isa Saavedra Email & Phone Number

Charlotte, North Carolina, US

• Working across the Industrial Safety business to improve our digital presence with our customers while building out a world class Product Information Management Database (Informatica MDM - Product 360) as part of a.
• Manage (as part of a team) the Product Information data for Honeywell PPE.
• Manage the product data using the PIM Informatica 360 system.
• Lead projects to bring data from the database to digital assets (websites, e-commerce platforms etc.)
• Design and convene with offering managers on standard PIM data templates.
• Lead Process improvement.

Charlotte, North Carolina, US

• Aiding the B2C eCommerce business to achieve targeted goals.
• Close liaison with multiple teams and Directives for key actions to keep healthy operations at both HPPE and HLSS Stores.
• Integrated the use of PowerBI to analyze data and information display, detecting discrepancies in an early stage. Metric tracking and ERP cross analysis to ensure correct operations and avoid discrepancies. Shopify.
• Email campaign management elaborating and building Email MKT campaignsfor HPPE and HLSS.
• Inventory tracking and assurance, tracking and coordinating Inventory levelsto ensure operations.
• New SKU set up, coordinating with the Data Governance Team the extensionor new SKU B2C suitable creation in SAP.

Charlotte, North Carolina, US

• Collaborating in various projects:
• Digital Customer Assistant (DCA): Partner Portal Chatbot DCA, managing activities, task tracking, data and report tracking. Developing Training DEMO session and DEMO video to ensure customer's and internal user's best.
• N95 and Nitrile Glove Allocation: Managing allocation across USA, ensuring fulfillment allocating products to the warehouses according to their needs and availability.
• CBL Payment term database update: Coordinating and retrieving information to update customers' Payment terms.
• Contract management: Updating customers' contracts to current guidelines.Interim Training and mentoring: Building interim's skills and knowledge to better performance and growth within the organization.

Charlotte, North Carolina, US

• Change the KCS perception in the business, change Stakeholders' mindset about KCS in their various levels, aligning the different teams to the KCS Standards.
• Coaching sessions with TSEs and Supervisors about KCS, action plans and development plans for KCS growth.
• Coordinate and drive adoption of Knowledge Centered Support and case deflection mindset.
• Develop corresponding training material and keep up to date.
• Ensure quality of the knowledge base is outstanding; articles meet set qualification norms on maturity, participation rate and volume, by auditing technical support engineers and rating and reporting on their Knowledge.
• Set Key Performance Indicators for outstanding Article draft-to-published timeline and identify and address pipeline bottlenecks. Address by training and coaching where and when needed.

Charlotte, North Carolina, US

• Act in a role of leadership to all TSEs on the floor, guidance in best practices and technical knowledge. "Go to Person" when having inquiries, soft-skills advisor when dealing with an upset customer.
• Aid my fellow coworkers with their technical related questions. Manage the interaction on a CQI to keep records, making sure the information logged in the case is the correct one and corresponds to the information.
• Provided training to over 30 New Hires on all of our product list to have them ready for customer interaction on technical questions, learning how to deal with different types of personalities and learning abilities to.
• Provide periodical technical training based on needs, Line voltage, Thermostats, Humidifiers etc, this with the help of the data base/Scorecard that reflected the training necessities by representative.
• Re-organize technical training to make it more efficient, faster and with a more "Day to day job" and a more "Non-technical background friendly" layout, this helped to have a better understanding of technical terms to.

Charlotte, North Carolina, US

• Have customer interactions over the phone with direct Customers to help with installation, troubleshooting, fixing issues with Honeywell residential products.
• Log all cases on Salesforce to have record of every interaction, I was required to enter the correct field information on every case in order to achieve quality above 90%.
• Aided my fellow coworkers whenever they had some doubts, being an acting Help Desk/Service Advisor at certain times.

Full time Science Teacher for middle school and high school students giving the following subjects:Physics, Chemistry, History, Geography.

MX

• Handling more than 200 clients with vending machines installed on their properties, offering vending service and paying a "rent" based on machine sales.
• Manage a database of clients, sales and vending machines distributed throughout the city of San Luis Potosi. Extracting weekly reports from the EasiTRAX database of sales in order to be able to pay the customer's rent.
• Finishing the 12 Vending routes that daily refilled the machines, checking that sales against product on truck would match and no money would be missing from the deposit made.
• Landing new contracts with new customers on the Zona Industrial. Making sure that their information was correctly added to the EasiTRAX database.
• Negotiation with customers, contract renovations and payment.

Ciudad De México, México, MX

Full time English Teacher trained in the proprietary Quick Learning Method of teaching.