Isa Saavedra Email & Phone Number

Charlotte, North Carolina, Us

Working across the Industrial Safety business to improve our digital presence with our customers while building out a world class Product Information Management Database (Informatica MDM - Product 360) as part of a strategic plan. Owning critical tasks in a variety of projects focused on meeting Annual Operating Plans (AOP) and strategic priorities. Influencing key stakeholders within various global business functions to drive project completion.Steps to follow• Manage (as part of a team) the Product Information data for Honeywell PPE.• Manage the product data using the PIM Informatica 360 system.• Lead projects to bring data from the database to digital assets (websites, e-commerce platforms etc.)• Design and convene with offering managers on standard PIM data templates.• Lead Process improvement.• Manage external vendors.• Add new products to the PIM system as part of the new product introduction (NPI) process.• Analyze product data and make recommendations.• Manage relationship with offering managers and build an understanding of the business products:• Involve offering managers on a regular basis and collect the required product data in a timely manner.• Communicate knowledge about how the Product Information Management (PIM) system and its best practices across the company.• Work within other internal teams to bring best practices in data management to the team.• Audit the product data in the system identifying data quality problems and finding solutions to fix them.

Charlotte, North Carolina, Us

Aiding the B2C eCommerce business to achieve targeted goals.•Close liaison with multiple teams and Directives for key actions to keep healthy operations at both HPPE and HLSS Stores.• Integrated the use of PowerBI to analyze data and information display, detecting discrepancies in an early stage. Metric tracking and ERP cross analysis to ensure correct operations and avoid discrepancies. Shopify, Encore and SAP triangulation requires close tracking due to their intricate communication and the BOL Agency's contractual conditions.•Email campaign management elaborating and building Email MKT campaignsfor HPPE and HLSS.•Inventory tracking and assurance, tracking and coordinating Inventory levelsto ensure operations.•New SKU set up, coordinating with the Data Governance Team the extensionor new SKU B2C suitable creation in SAP.

Charlotte, North Carolina, Us

Collaborating in various projects:•Digital Customer Assistant (DCA): Partner Portal Chatbot DCA, managing activities, task tracking, data and report tracking. Developing Training DEMO session and DEMO video to ensure customer's and internal user's best practices when using the tool. •N95 and Nitrile Glove Allocation: Managing allocation across USA, ensuring fulfillment allocating products to the warehouses according to their needs and availability.•CBL Payment term database update: Coordinating and retrieving information to update customers' Payment terms.•Contract management: Updating customers' contracts to current guidelines.Interim Training and mentoring: Building interim's skills and knowledge to better performance and growth within the organization.

Charlotte, North Carolina, Us

• Change the KCS perception in the business, change Stakeholders' mindset about KCS in their various levels, aligning the different teams to the KCS Standards.• Coaching sessions with TSEs and Supervisors about KCS, action plans and development plans for KCS growth.• Coordinate and drive adoption of Knowledge Centered Support and case deflection mindset.• Develop corresponding training material and keep up to date.• Ensure quality of the knowledge base is outstanding; articles meet set qualification norms on maturity, participation rate and volume, by auditing technical support engineers and rating and reporting on their Knowledge Centered Support compliance levels• Set Key Performance Indicators for outstanding Article draft-to-published timeline and identify and address pipeline bottlenecks. Address by training and coaching where and when needed.• Pro-actively analyze Knowledge Management trends and innovations, and analyze improvement suggestions the Technical Support team submitted through the Kaizen reporting system, and translate these into improvement definitions.• Improve Case deflection rate by pro-actively suggesting and implementing countermeasures on the FAQs, with Technical Support, Engineering and / or Product Management teams. Train and coach Technical Support teams.• Measure and reports KCS department performance.• Coordinate and execute the timely release of internal and external communication, the internal / external Technical Newsletters, training material, coaching emails.Projects:• Participation in the Salesforce roll out project as a tester and trainer, trained Customer Support and Technical Support Agents.• Part of the KCS Council. Calibration, driving changes, developing strategies for current Knowledge Base matters.• Participation in the cross SBG KCS deployment project. Developed a detailed Knowledge Management Assessment and Coaching guide for new KM Specialists.

Charlotte, North Carolina, Us

• Act in a role of leadership to all TSEs on the floor, guidance in best practices and technical knowledge. "Go to Person" when having inquiries, soft-skills advisor when dealing with an upset customer.• Aid my fellow coworkers with their technical related questions. Manage the interaction on a CQI to keep records, making sure the information logged in the case is the correct one and corresponds to the information provided to the representative all of this done within the Salesforce data base. Achieving quality above 90%.• Provided training to over 30 New Hires on all of our product list to have them ready for customer interaction on technical questions, learning how to deal with different types of personalities and learning abilities to manage a good outcome on training results and on the field.• Provide periodical technical training based on needs, Line voltage, Thermostats, Humidifiers etc, this with the help of the data base/Scorecard that reflected the training necessities by representative.• Re-organize technical training to make it more efficient, faster and with a more "Day to day job" and a more "Non-technical background friendly" layout, this helped to have a better understanding of technical terms to people with no experience with electricity, or the job as it is. Re-designed technical training based on information accuracy and need, making it more focused on real situations to better the technical knowledge of new hires as they finished the training. Project that has provided training to the latest New Trainee waves.

Charlotte, North Carolina, Us

• Have customer interactions over the phone with direct Customers to help with installation, troubleshooting, fixing issues with Honeywell residential products.• Log all cases on Salesforce to have record of every interaction, I was required to enter the correct field information on every case in order to achieve quality above 90%.• Aided my fellow coworkers whenever they had some doubts, being an acting Help Desk/Service Advisor at certain times.

Full time Science Teacher for middle school and high school students giving the following subjects:Physics, Chemistry, History, Geography.

Mx

• Handling more than 200 clients with vending machines installed on their properties, offering vending service and paying a "rent" based on machine sales.• Manage a database of clients, sales and vending machines distributed throughout the city of San Luis Potosi. Extracting weekly reports from the EasiTRAX database of sales in order to be able to pay the customer's rent of the space.• Finishing the 12 Vending routes that daily refilled the machines, checking that sales against product on truck would match and no money would be missing from the deposit made.• Landing new contracts with new customers on the Zona Industrial. Making sure that their information was correctly added to the EasiTRAX database.• Negotiation with customers, contract renovations and payment.

Ciudad De México, México, Mx

Full time English Teacher trained in the proprietary Quick Learning Method of teaching.