Isel Delgado, Fcxp (Cx-Iii), Cspo Email & Phone Number

Atlanta, Georgia, Us

Accountable for the implementation of a holistic customer-centric culture across the Global Housing division. Responsible for building and leading a customer experience strategy by overseeing the development and maintenance of CX Roadmaps and associated change management efforts. Responsible for setting and achieving key outcome targets, ensuring business case rigor and strategic acumen. Led initiatives that have not only augmented revenue and reduced expenses but also significantly heightened customer satisfaction. Collaborated with business leaders and key stakeholders to align customer experience efforts with organizational objectives. Contributed to the organization's overall success and growth by aligning customer-focused strategies with business goals.

Atlanta, Georgia, Us

Led team that executed customer acquisition and retention strategies. Utilized series of strategically implemented digital initiatives to position Assurant as a pioneer, being the first-to-market with cutting-edge solutions within the insurance industry. This forward-thinking approach helped set the organization apart and ensured a competitive edge in the dynamic and evolving insurance landscape. Championed various innovative approaches and captured the interest of the board of directors, obtaining recognition that resulted in showcasing achievements through presentations and gaining invitations to participate in various events alongside the board. Led a multidisciplinary team consisting of marketing consultants and coordinators, web and graphic designers, researcher and copywriters. Participated on Digital Advisory Board for 2 years.

Atlanta, Georgia, Us

Responsible for the designed of marketing strategies and led a marketing team that included marketing consultants, print coordinators, event coordinator, graphic and web designers, as well as copywriters. Collaborated with our business partners to ensure strategies aligned with their goals.