Ishan Singh Email & Phone Number

New Delhi, Delhi, India

New Delhi, Delhi, India

Took on a Management role for The Federation of Indian Animal Protection Organisations plant-based incubator ‘The Plant Factor’. With the intention to promote, build and develop Vegan businesses and brands. Relationship Management: Manage relationships with various stakeholder types such as international and local ngos, vegan businesses, donors, and governmental bodies. Setup and got the plant factor challenge underway in February. Sales: building and obtaining finding from international donors and investors, worked on booking tie ups . Also worked on building a b2b market database of all vegan businesses to promote the industry.

Gurugram, Haryana, India

Amorepacific local Indian office is called Innisfree Private, worked for their brand Laneige Beauty. In charge of the operations, marketing an e-commerce side. My role included:Sales: included online sales of the brand, managing the ,purchase order and taking care of brand’s shipments. Placed in charge of generating sales orders for House of Beauty, Myntra and Amazon. Operations: Preparing import documentation, arranging transportation and delivery of products. Managed peak events like Nykaa's Pink Friday during the covid which involved multiple coordination for sea and air imports, on time deliveries and over meeting sales targets.

Chandigarh, India

Initially moved to Chandigarh, after returning back from Dubai to work with a Fintame. Left as I had relocated from Chandigarh to Delhi during the course of Covid. The role included: Account management- managing a diverse portfolio of people from elderly to large business and trying to resolve various grievances and improving relations Sales - went out in the market, cold called and followed with existing business to fulfil quotas.

United Arab Emirates

Was selected to join the #1 Cruise #2 Shipping Company in the world (a Joint Venture with The Sharaf Group). Placed in the Middle East Regional Office. Due to limited Cruise operations was more into the shipping part. My role fluctuated with additional titles added such as ‘Marketing Analyst’ and ‘territorial sales’. Left after completing my 2-year contact with the designation ‘Global Accounts-Sales’. Statistics: Improved, developed, and managed statistical reports in the company. Spearheaded changes in database management. Established trackers to identify new / lost accounts, check customer loyalty, commodity volumes, vessel schedules etc. Reduced manpower from 5 people to myself and compressing a month’s work to 3 hours per week, using advanced Excel and Power BI. Sales: Lead generation of new business through cold calling, telesales and visiting exhibitions such as Gulf Food. Collaborating with forwarders and other stakeholders on joint sales calls for corporate accounts.Marketing: Corporate presentations, branding material and handouts. Implemented the Global Brand guidelines. Legal/RFP: Filed agreements and contracts review for key accounts. Built a database for all big accounts, saving 5 hours in reviewing each contract. Global Account Management: 120+ Accounts including Nestle, Dow Chemical and Unilever. Acted as their liaison. Increase in sales inquiries in this segment by 40%. Notably assisted in securing new Global Account business on behalf of Geneva headquarters through regular follow ups and a rigorous negotiation process.Relationship Management: Re-established relations with lost accounts with a success rate of 70 % with 8 new bookings per week

New Delhi Area, India

Interned at the #2 largest Hotel Company in the world during it being taken over by #1 Marriott. This was the corporate office for South Asia. Part of my university degree, I had to do two 6-month internships, this was the second. Sales/Bids: Writing and designing proposal documents for hotel projects bids, 66% success rate. Upselling additional revenue generating amenities such as banquet halls and recreational services. Feasibility: Assisted in evaluating new projects and developing business cases for identified projects in South Asia. Prepared and collected hospitality-based data from first-hand market research and meetings with consultants. Financial projects for new hotel projects. Completed an average of 30 hotel projections per week. Updated USALI accounting structures in all files.

Geneva Area, Switzerland

As part of my university degree had to undertake two 6-month internships, this was the first one of them. Working at one of the world’s best 50 restaurants ‘Rasoi’. It is a Michelin star, and the only Indian one, headed by celebrity chef Vineeth Bhatia and the Mandarin Oriental, Geneva. Data Analysis: Compiled daily report from the customer management system to track demand trends e.g. increase in demand of wine on weekends, boosted sales by offering a unique wine pairing menu. F&B Marketing: Social network pages for the restaurant saw an increase in visitors by 70%, while likes boosted from 50 earlier on Facebook to about 150,000. Account Management: Handled most foreign customers, especially non-French speaking visitors. Provided them a digital survey to fill in. Improved TripAdvisor scores, with no less than three stars on any review.

New Delhi Area, India

Pre-requisite to boost my chances of getting admission into university, took on this internship during the winter break in my high school. Account Management: Handled a variety of guests as I moved from the 24 hour dining restaurants to the fine dining ‘Le Cirque’. Oversaw a large area of the tables and daily ensured that customers were met with high quality service and regular attention. Event Management: large banquets, weddings and gathering were a norm. Had to assist in the setting up, service and dissembling of venues.

Bachelor Of Science In International Hospitlaity, Bachelor Of Science In International Hospitality

Activities and Societies: EHL Model United Nations

Ib Diploma And Igcse, Ib Diploma: High Level Economics, History And English Language & Literature.

Activities and Societies: Model United Nations, House captain, part of the Student council, Environmentally friendly clubs, theater.