Ishfaq Ahmed Khan Email & Phone Number

Ontario, Canada

United States

• Work with sensitive accounts on a dedicated basis to provide resolutions to their issues
• Set and communicate expectations and timelines for resolutions with sensitive accounts
• Daily review open cases and follow-ups of entire team to deliver resolutions to customers to meet SLAs
• Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels
• Assign calls & complex email tickets from customers on a priority basis
• Assign call-back requests pertaining to escalations from customers on a priority basis

United States

• Review initial, updated and final liens for payments unrelated to the lawsuit;
• Review those liens and accompanying plan language and/or laws to determine lienholders’ rights;
• Document unrelated items and estimate potential reductions; and,
• Utilize Attorney and Nurse as resources where needed.
• Contact subrogation firms, lien holders, and health insurers to ensure MASSIVE receivesrequested information from those organizations;
• During the post-settlement phase of cases with the goal of finalizing liens, makearguments to reduce liens, follow-up on disputes, argue the merits of those disputeswhere necessary;

United States

- Handling of information about symptoms, observation, procedures, treatment outcome and medical history.-Interpreting medical information in order to accurately assign correct diagnoses and procedural codes.-Liaison between physician and insurance companies to successfully process the wide variety of success rendered to patients.-Taking phone calls in.

United Kingdom

As a customer service representative we dealt with personal Injury claims which involved legal documentation with solicitors and back and forth communication with the clients.