Resolved customer issues quickly and notified supervisor immediately when problems escalated.Maintained files and records by implementing effective filing systems that boosted efficiency and organization.Answered multi-line phone system and transferred callers to appropriate department or staff member.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Maintained confidentiality of sensitive data to protect customer and business information.Routed incoming mail and messages to relevant personnel without delay.Monitored and screened visitors to verify accessibility to inter-office personnel.Operated multi-line telephone system to answer and direct high volume of calls.