Ishit Patel Email & Phone Number

Epping, NSW, AU

Sydney, New South Wales, Australia

• As a Customer Experience Specialist at HyperKarting, my focus is on enhancing the customer experience and driving business growth. I handle day-to-day operations with a strong emphasis on customer satisfaction and.
• Facilitated a seamless customer experience by efficiently managing the registration, waivers and payment processes through Shopify, while providing exceptional service to enhance guest satisfaction.
• Acted as a primary point of contact for customers, delivering comprehensive safety briefings and enforcing protocols to ensure a secure and enjoyable environment.
• Contributed to business growth by strategically promoting additional services and implementing upselling techniques to maximise revenue and deepen customer engagement.
• Ensured high levels of customer retention by fostering a welcoming atmosphere, addressing concerns swiftly, and encouraging extended stays at the venue.
• Collected and analysed customer feedback to identify opportunities for improvement, leveraging insights to refine operational processes and marketing strategies.

Sydney, New South Wales, Australia

• In this position, I was responsible for the effective management and security of the hostel during my shifts. This role involved overseeing daily operations, addressing resident and guest needs and ensuring the.
• Addressed resident and guest inquiries promptly and professionally, handling issues related to security, maintenance, and general operations to ensure a positive experience.
• Coordinated shift schedules and ensured the RA mobile phone and keys were properly managed and handed over between shifts.
• Conducted regular inspections of common areas to ensure cleanliness and order, addressing any maintenance needs and ensuring the facility was in top condition.
• Facilitated check-ins and check-outs for residents and guests, including providing orientation and key information to new arrivals and ensuring smooth transitions.
• Managed emergency situations, including fire alarms and security alerts, by coordinating with relevant services and implementing evacuation procedures as necessary.

Sydney, New South Wales, Australia

• In my role as an Operations Associate, I was responsible for managing inventory restocking, maintaining accurate stock records and enhancing night-fill operations through process improvements. I worked closely with.
• Managed restocking and organisation of inventory, ensuring consistent product availability and readiness for daily operations.
• Conducted regular audits of stock, maintaining accurate inventory records essential for informed financial and operational decisions.
• Collaborated effectively with team members to achieve nightly objectives, fostering a strong team dynamic and upholding high service standards.
• Provided knowledgeable assistance to customers, ensuring a positive shopping experience and resolving issues promptly and professionally.
• Addressed and resolved stocking and operational challenges, contributing to the overall efficiency and success of store operations.

Bachelor Of Commerce - Bcom, Accounting And Financial Technology

Academic Achievements: • UNSW International Excellence Scholarship Cricket: • UNSW Cricket Club (2019 season) • Balmain South Sydney.

High School Diploma, 93%

Leadership Roles: • Sports Secretary, Student Core Council (2018 – 2019) • House Captain, Student Core Council (2017 – 2018) • House.