Ishmail B. Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

Provide support for the build, implementation, operations, and maintenance of the Meditech Expanse application in the application engineering domainMonitor server performance, delivery job backlogs, user activity logs, and other tools/metrics in accordance with ITIL standardsWork directly with service operations, product, and vendor teams to resolve and prevent customer technology issuesEmploy ITSM processes and best practices in resolving Service Central tickets

Nashville, Tennessee, United States

Designed and built dashboards in Power BI and SQL, sourcing data from Service Central to support data analysis and visualization needs.Developed and managed Jira dashboards, ensuring proper access and permissions were aligned with project priorities and team requirements.Leveraged SQL to access and analyze data from a data warehouse, creating actionable visualizations to drive decision-making.

Served as a Data Scientist Intern, consulting faculty and students on data cleaning, organization, and retrieval techniques to support research objectives.Provided expert guidance on selecting and interpreting inferential values to evaluate and refine research hypotheses.

Nashville, Tennessee, United States

Intensive full-time boot-camp focusing on data analytics fundamentals and problem solving. Used real-world datasets and included projects where findings were presented to stakeholders from the community.•Analyzed data using Microsoft Excel, including utilizing pivot tables and lookup's, and connected to •external data sources using the Power Pivot add-on•Retrieved and analyzed data using PostgreSQL •Source code version control with Git/GitHub•Project management/tracking with GitHub project boards and issue tracking

United States

Nashville, Tennessee, United States

• Collected and Organized neural network training data utilizing shell script• Facilitated lab demos for company stakeholders and educational programs. • Conducted research actives under general direction of PM.• Maintained accurate records and reporting for completion of projects.

•Utilized Microsoft suites to produce, analyze, and revise monthly and bi-annual reports to United States Peace Corps Organization• Developed data repository for Kunpadpeng's Ministry of Education to identify factors attributing to low retention rate among students. •Increased attendance by 7% within the first month. This data was captured through data visualization using programs such as Python 3 and R studio.• Charged with coordination of youth development projects of five schools with students in the age range of 9-18, in conjunction with the Municipality of Kunpadpeng and the Ministry of Education, for a city of 10,000 residents.• Identified community weaknesses utilizing S.W.A.T, community analysis, and surveying. Developed action plans for projects ranging in Economics, Health, Agriculture, Sexual Reproduction, Teacher Training's, and Environmental safety .

Nashville, Tennessee

Greater Nashville Area, Tn

•Performed exceptional technical and customer support through the mediums of chat and phone. •Utilized software such as Zendesk, and internal cellular network software to manipulate towers and resolve customer issues. •Production metrics ranked in the top 10 monthly.•Trained and mentored new or seasoned agents struggling to meet necessary metric requirements as required

Bachelor Of Science - Bs, Mathematics And Statistics

Activities and Societies: Data science club, 1st place MTSU Hackathon

Data Analytics

Bachelor Of Accounting, Accounting