Ishraq Salmin Email & Phone Number

Manchester, England, United Kingdom

Adept use of Microsoft Excel and Google Docs for Data entry.Created and hosted zoom sessions for Tutors teaching higher education finance courses.Executed preliminary data allocations for markers requiring organisation and management as well as detailed data entry.Handling calls and emails to problem solve and communicate with Markers, Tutors, and other departments within the institution.Diligent and co-ordinated team work to meet deadlines of exam periods.Key achievements: Undertook the handling of a qualification and ensuring that all of the admin work was completed and up to date. Developed in-depth experience of confidently managing strict responsibilities whilst maintaining quality, efficiency, and professionalism as well as delivering exceptional student services.

Manchester, England, United Kingdom

Provided support to the general public victims of the most recent pandemic whilst referring to government guidelines.Logged details of calls on NHS Test and Trace system to assist data collection and escalated concerns relevant to departments in test and trace procedure.Undertook appropriate GDPR procedures which had to be complied with due to handling public members contact detailsEntered details and appropriate information of over 1000’s of clients into databases swiftly whilst conserving accuracy.Maintaining extensive knowledge of the most recent government rules and regulations in order to advise customers in the most professional manner whilst delivering correct updated information as the pandemic progressed.Executed high number of calls while being professional and efficient for maximum productivity and revenue.Key achievements: Reduced average call time by developing essential call process components. Knowing that my work was part of the management of 100,000+ victims to the pandemic and guiding them correctly and providing help whenever possible.

Liverpool, England, United Kingdom

Provided information about quality, value, and style of products to influence customer buying decisions.Maximised sales opportunities through strategic inventory management, maintaining operational stock levels at all times.Remit maximum customer satisfaction to increase sales revenue.Delivered excellent service with welcoming mannerisms, offering courteous, helpful advice to best provide for customer’s personal needs.Utilised my knowledge in products, sales abilities as well as customer relations to drive sales up in complimentary products, having a target of 10 daily.Key achievements: Developed in-depth knowledge and involvement of sales to personally suit individual customers. Received formal written compliments for delivering outstanding services on numerous occasions.

Manchester, England, United Kingdom

Performed repetitive data entry into software’s to efficiently manage marking of exam papers.Scanned through completed exam papers from students to appropriately segregate questions with utmost attention to detail for examiners.Cross checked to see if papers were markers correctly, in case of incorrectly marked papers they were re-allocated back to the assigned examiner.Competently worked each day to ensure daily targets were met.Confirmed all communications were logged on to the systems database accurately.Key achievements: Accomplished successive assistance in marking during 2019 sitting of all exams sat under the AQA exam board consisting of over 50,000 sittings across subjects.