Neha Sheth Email & Phone Number

London, UK

• As a Business Analyst, I've had the opportunity to design and develop innovative digital solutions that truly enhance user experience and streamline workflows. I focus on providing data-driven insights that help guide.
• Achieved £500K+ in annual cost savings through process optimisation and resource management.
• Improved service delivery metrics, reduced call handling times, and optimised payment processing, resulting in £12.5K annual savings.
• Reduced data errors by 40% and ensured compliance through enhanced data visibility and reporting.
• Increased employee productivity by 20% through automation and self-service tools while mitigating GDPR risks.
• Boosted NPS scores by 10% through data-driven solutions aligned with exam trends.

London, UK

• In this role, I focused on translating stakeholder requirements into both functional and non-functional specifications for the SQE E-commerce platform. I developed and executed test cases to ensure user acceptance was.
• Accelerated process efficiency by 15%.
• Reduced upfront costs for candidates by £11K through the SQE project.
• Contributed to securing a 10-year contract with estimated profit of £200M.
• Drove initiatives that supported strategic business goals and improved financial performance.

London, UK

• At Kaplan, I played a key role in facilitating collaboration across departments to develop essential operational documentation. I focused on streamlining workflows and implementing best practices to boost efficiency..
• Reduced implementation timeline for the SQE project by 15%.
• Conducted 10 training sessions to support the QLTS to SQE transition.
• Identified and resolved critical issues to ensure seamless operations and minimise downtime.