Neha Sheth Email & Phone Number

London, Uk

As a Business Analyst, I've had the opportunity to design and develop innovative digital solutions that truly enhance user experience and streamline workflows. I focus on providing data-driven insights that help guide strategic decision-making, and I take pride in building strong relationships with clients and stakeholders. Working closely with cross-functional teams, I've collaborated on optimising processes to boost overall efficiency.Key Achievements:• Achieved £500K+ in annual cost savings through process optimisation and resource management.• Improved service delivery metrics, reduced call handling times, and optimised payment processing, resulting in £12.5K annual savings.• Reduced data errors by 40% and ensured compliance through enhanced data visibility and reporting.• Increased employee productivity by 20% through automation and self-service tools while mitigating GDPR risks.• Boosted NPS scores by 10% through data-driven solutions aligned with exam trends.

London, Uk

In this role, I focused on translating stakeholder requirements into both functional and non-functional specifications for the SQE E-commerce platform. I developed and executed test cases to ensure user acceptance was successful and took charge of managing IT project governance and risk management while providing regular updates through reporting. One of my key achievements was leading the seamless deployment of new system features, ensuring a smooth transition for all users.Key Achievements:• Accelerated process efficiency by 15%.• Reduced upfront costs for candidates by £11K through the SQE project.• Contributed to securing a 10-year contract with estimated profit of £200M.• Drove initiatives that supported strategic business goals and improved financial performance.

London, Uk

At Kaplan, I played a key role in facilitating collaboration across departments to develop essential operational documentation. I focused on streamlining workflows and implementing best practices to boost efficiency. Additionally, I monitored project progress closely and provided regular updates to stakeholders to ensure everyone was aligned and informed.Key Achievements:• Reduced implementation timeline for the SQE project by 15%.• Conducted 10 training sessions to support the QLTS to SQE transition.• Identified and resolved critical issues to ensure seamless operations and minimise downtime.