- Led a team of 30+ cross functional super-users and 12+ Sr. Managers, data engineers, BI developers to generate KPIs & insights based on customer, product and GTM data. Impact: ~15%+ uplift in upsell, new sell and 20% employee productivity. Enabled 700+ employees on the data analytics stack.- Led data engineering and analytics for FP&A, GTM, Product, Customer Success, Sales & marketing. Built the team, managed budget & built the global data analytics stack.- Worked closely with CFO and Controller on defining Corporate KPIs such as ARR, ACV, GRR. Identifying process gaps that led to inaccuracies, fixing them & generating reliable KPIs.- Assessed team members’ strengths, defined their roles, orchestrated knowledge sharing & brainstorming sessions. Created prioritization frameworks, OKRs, playbooks, QBRs to align with business units to deliver value & stay focused on delivering value. - Established weekly ‘TGIF’ sessions to build relationships among team members and improve morale while working remotely.- Identified business process gaps such as improper lead-quote-order playbooks that led to data entry errors & caused errors in calculating metrics such as ARR, ACV. Resolved these by collaborating with Sales Ops & Finance teams. - Partnered with Product Managers on instrumentation and feature engineering. Led the team to build the ML infrastructure to serve analytics and improve UX.- Tech Stack: SAP Concur, Google BigQuery, Vertex AI, Git, Jenkins, Informatica, Cloud Dataflow, Python, Tableau. Workday Financials, SFDC, Marketo, Pendo, Spark

- Ran the BI program for Product Engineering, Customer Success, Sales & marketing, Finance and FP&A. Led the team, managed budget & rebuilt the global data analytics stack. Led a global team of 40 Data Engineers, business analysts, BI developers, 40+ cross functional super-users to generate insights and make data driven decisions. Impact: Delivered fast, accurate data pipelines and easy-to-use visualization platform. Enabled 500+ employees on the new BI stack. Sales & Marketing used analytics to improve conversions. Customer support has improved retention, CSAT, NPS. Finance has improved reporting. Built a community of data analysts.- Collaborated with SVP GTM, CFO, Controller, CIO & FP&A teams to identify business process gaps and a strategy to hire a sales engineering & backoffice operations team in India.- Created mission, vision & values for the BI team to rally the members. Directed the team to create a roadmap for BI. - Established weekly ‘Data for breakfast’ sessions to build relationships among team members and improve morale while working remotely.- Worked closely with product managers on instrumentation, feature engineering and ML infrastructure. The product analytics generated led to 2x improvement in UX for some product features. - People: Collaborated effectively with C-level executives, middle managers, frontline staff and business partners.- Planned career development, recruited talented teams, and fostered an atmosphere of continuous learning.- Inspired change and action by leading brainstorming workshops, including copies of ‘Moneyball’ to senior management, ‘Storytelling with Data’ book to analysts.- Applied Agile methodology to deliver data solutions incrementally.Technology/Product: Tableau (data visualization) + Matillion (ELT)+ Snowflake, Redshift (cloud DW), GIT, Jenkins.- Led the creation of reliable and flexible data pipelines from over 50 sources - Product Log, Zendesk, JIRA, Salesforce.com, Zuora, SAP Financials.

- Drove Yamaha's Global IT transformation from a service provider to a business partner. Responsible for Data Engineering, IT Strategy & Business Enablement. Led internal business applications and infrastructure. Deliver best-in-class service, technology, controls, and compliance.- Sold the vision, inspired and led business + IT team into the cloud https://ollion.com/case-studies/yamaha - Executed cross-functional programs with marketing, sales, engineering, and operations.- Led cross-functional PMO consisting of 40 high-performance managers in North America with 14 Sr. management sponsors. Started PMO in North America, replicated in Canada & Europe total strength 100 + members.- Led SAP implementation for Finance and Manufacturing. - Managed an annual budget of 14 MM USD with a team of 23 FTEs, 20 - 40 contractors in America, and Global Software Engineering team of over 150 FTEs and 250+ contractors.KEY RESULTS:- Data Engineering - Reduced backorders by 25%, increased upsell by 30%, and inventory forecast accuracy by 14%. Rebuilt the Data Analytics stack on Snowflake+Informatica+Tableau. Grew the data-driven business analysts team from 40 to over 350 in USA and 900+ NCSA, EU and APAC regions. - Implemented strategy starting in 2012 that has enabled over 450 employees in USA to work any where, at any time, and using any device. Over 450 employees were able to work from home within 2 days after the COVID19 lockdown. - eCommerce - Sold the vision of Yamaha B2B financing business model to Sr. Management, built the product and executed GTM actions. Over 300 MM Annual revenue, Average Order Value $1400, Increased Customer Lifetime Value by 20%. - CRM - Improved CSAT by over 20% and NPS by 50% by implementing Service cloud. Increased quote pricing accuracy by 23%, reduced time to close quote to order cycle by 30% Implemented CPQ. Digitized contract renewal process. - Successful compliance programs for SOX, GDPR, CCPA, and BCP/DR for privacy/data protection

- Transformed a team of less than 48 active “Excel jockey” analysts to over 232 data driven BI analysts by migrating to Tableau, Snowflake, Informatica. - Increased inventory turns, reduced excess inventory by over 25%, backorders by over 30% and increased sales by targeting prospects. - Built the data science team.- Migrated to Magento ecommerce platform. Led full project lifecycle requirements gathering to RFP to SOW to production deployment and support. The product catalog includes over 11,500 products. Grew number of active users by 100%, number of orders by 200% and AOV by ~40% using ML recommendations.- Applied Scrum / Agile, Lean, CMM and ITIL methodologies to improve time to market and service quality.- Managed IT portfolio - Salesforce.com, Snowflake, Tableau, Magento, Oracle ERP (Order to Cash, Procure to Pay and SCM), SAP, Informatica, TIBCO, Egnyte, Fuze UCaaS, New Relic, CISCO Meraki etc. Tirelessly presented the benefits of technology to internal employees, Senior Management at global subsidiaries.- Developed and maintained training programs for all business systems.- Documentation: Developed, maintained and enforced written policies and procedures regarding all business technology systems.- Evaluated and enhanced internal controls, and QA. Established security standards, proactively identified and prevented security risks.

- Exponentially improved employee productivity, order processing speed, inventory turns, reduced Day Sales Outstanding by ~80% - - Built B2B ecommerce platform.- Digitized business processes. - Successfully implemented of Avalara Tax which led to becoming a reference customer.- Led the Oracle R12 ERP Upgrade. Delivered on-time, within budget and with minimal to no business interruption. Led project team of ~15 IT, ~60 business SMEs, ~25 Oracle consultants. The business critical system is used by over 450 employees. The system covers Quote to Order to Cash, Procure to Pay, SCM, Financial reporting and budgeting.- Implemented the Office365 based collaboration tools - Teams, Sharepoint, Outlook, Nintex etc.

Orchestrated 16-month, $1M Oracle11i Enterprise Resource Planning (ERP) upgrade project, delivered on time and without compromising business operations. Improved Order to cash, procure to pay, asset tracking, expense reporting, tax, accounting and financial reporting processes.Led continuous improvement programs that leveraged Oracle ERP – Financials Record to Report, Order to Cash, Procure to Pay, Financial Planning &Analytics and Supply Chain ManagementEliminated 99% of manual cash payments and receipt applications and orders by leading the effort to develop website that allowed dealers to pay their invoices online. Over $1 billion in payments made since inception.

Digitized over 20 business processes using Shrepoint + Nintex workflow. Results - eliminated friction in several processes to generate recurring annual savings in wasted work worth over $100,000 Unified the support platform, processes and metrics for 5 product groups serving end users of musical instruments, commercial audio and home audio products. Worked with partners from product support, sales, marketing and finance to implement Salesforce.com Supportforce.Over 60 support specialists use uniform processes to maintin high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Led “Customer Centric Yamaha” project to leverage direct customer interactions into strong relationships. Enabled digital marketing and increased recurring sales. Led several whiteboarding sessions, formed a team of cross functional champions to select the product – prioritize requirements – beta test – rollout – carry the message to executives and line managers – create support metrics – make data driven decisions.

Medium size ocean freight consolidation company with sales of approx. $500 million.- Contributed to $400K annual savings in costs by developing freight quotes calculation website to replace expensive quoting software. - Managed 24x7 support for Oracle Financials ERP system used globally for collections, payables and accounting. - Helped deliver $1M savings in labor over two years by implementing optical character recognition and workflow software.

A growing entertainment company with annual sales $150+ MM . Delivered a $1.5 MM project to replace a non-scalable legacy software system by working with a 4 member developer and DBA team to implement the Oracle Financial Applications OM, GL, AR, AP modules. Business team consisted of internal developers, infrastructure admins, helpdesk staff and contractors.

Large scale US Horticulture Company with sales of approx. 200 million.Led team of data warehouse developers and business analysts. Supported more than 50 data warehouse users including high-level executives. Presented ROI of data warehouse enhancements to executive leadership and implemented them. Created solutions for Work In Progress job maintenance and bulk Sales Order entry. Proposed enhancements to develop a single company wide view of customers. Participated in expansion of the company wide Oracle ERP applications implementations.