Ishwer Thapa Email & Phone Number

Dubai, Ae

United Arab Emirates

➢ Led a team responsible for merchant onboarding, AML compliance, and operational processes, ensuring alignment with regulatory standards.➢ Managed key client relationships, acting as the primary point of contact for operational issues with banks such as ADCB, BLOM, and ORA.➢ Spearheaded automation initiatives, implementing RPA projects that optimized workflows and improved data reconciliation.➢ Led daily and monthly MIS reporting, addressing operational challenges and providing senior management with actionable insights.➢ Ensured timely resolution of client issues by maintaining strong communication with third-party vendors and internal teams.➢ Monitored value-added services such as Easy Payment Plans (EPP) and Loyalty Programs, ensuring efficiency and accurate billing.➢ Mentored junior officers and provided ongoing training on AML, process improvements, and client management.➢ Conducted research using databases, external and internal sources as part of due diligence processes.➢ Developed and managed team rosters to ensure efficient resource allocation and minimize downtime.➢ Managed the team’s daily operations, including assigning tasks, monitoring performance, and ensuring adherence to schedules.

Al Barsha 2, Dubai, United Arab Emirates

➢ Managed business expectations for merchant onboarding, maintenance and operational processes, ensuring compliance with KYC/AML standards.➢ Delivered MIS dashboards and reports to senior management, facilitating data-driven decision-making.➢ Supported RPA integration for merchant onboarding and amendments.➢ Supported internal teams on client escalations, maintaining issue registers and providing timely updates to management.➢ Managed daily currency rate updates, merchant onboarding, and compliance-related activities.➢ Played a key role in automating merchant onboarding and amendments, resulting in improved operational efficiency.➢ Handled key custodian activities and reconciliation processes for merchant accounts.

Dubai, United Arab Emirates

First Abu Dhabi Bank (National Bank of Abu Dhabi)Job Title: MIS Analyst - Bancassurance • Managing Daily / Weekly & Monthly MIS Reports.• Maintain effective verified/ updated business reports for Senior Management.• Perfecting and validating documents against the product policies prior to submission.• Ensure submission of application in line with the specified time frame in credit workflow for Banking and Non-Banking Customers.• Robust follow up for submitted cases under credit review.• Assigning leads and referral to the concerned product teams and maintaining reports by way of tracking and follow up.• Regular follow up with the concerned units for business/ administrative requirements.• To perform duties as assigned by Support Supervisor.• To exercise time management and maintain clean desk policy.• Vigorous follow up’s, ensuring completion within specified time frames adhering to management instructions.• Maintain effective business relationships with all staff• First Abu Dhabi Bank (National Bank of Abu Dhabi) – Product, Policy and Procedure to be strictly followed.

Dubai, United Arab Emirates

• Supervised WPS Payroll division, ensuring efficient handling of all account responsibilities.• Processed salaries for 1,000 companies monthly through Central Bank of U.A.E.• Managed staff payroll, gratuity, benefits, and final settlements.• Oversaw day-to-day ATM reconciliation and replenishment.

Bachelor'S Degree, Economics

Activities and Societies: Including English and GeographyGraduation in economics and Masters in History

Master'S Degree, History

Schooling, English, Economics, History, Geography, Science, Maths

Senior Secondary Education Secondary School Education

Cma, Financial Planning, Performance And Control

CMA