Isiah R. Email & Phone Number

Montgomery, Il, Us

•Performs 100+ daily data verifications and cleansing to ensure accuracy and completeness for 50+ donation equipments•Performs daily, weekly, and monthly data reviews to identify and correct any discrepancies or errors made by the production/management staff•Provides operation coverage remotely for 25+ production centers in the country•Oversee data integrity by ensuring employees adhere to established quality control measures through routine observations and SOP review•Collaborates with cross-functional teams, including software training and customer/donor support, to diagnose and troubleshoot daily issues•Develops and implement solutions to address complex technical issues and improve the performance and reliability of our donor management, and deviation software•Analyze and document software defects, and work with the technical team to prioritize and resolve them•Provide technical guidance and support to senior operational members of the team•Help develop and complete technical documentation to be used by the equipment repair and support teams•Communicate effectively with customers and other stakeholders to provide timely updates on issue resolution and ensure donor satisfaction•Responsible for developing and managing multiple processes and workflows simultaneously throughout the day

United States

•Responsible for conducting monthly employee observation of new donor input•Decreases donor data input errors by 45% by developing and coaching proper documentation procedures.•Performs screening assessments for over 80+ donors a day•Performs daily outbound and inbound calls in a warm, clear, and concise manner•Develop technical solutions to ensure the best experience for donors•Implements new procedures to help resolve complex donor concerns