Senior Advisor, Project/Program Management Strategy And Operations Program Office
Austin, Texas
Successfully implemented case routing automation and developed KPI dashboards for12+ product teams that lead to cost savings for the businesses. Developed and facilitated “Discovering Your Why” workshops in partnership with a cross-functional team to promote employee engagement and enable workforce transformation.Led a cross-functional team of 10+ members to promote a culture of innovation within the Dell Technology Services-wide organization in 4 skill areas: Strategy, Problem Solving, Intellectual Property, and Continuous Improvement. The team developed and delivered learning pathways, assessments, workshops, events, committee membership, mentorship, and stretch assignments. Served in several Employee Resource Groups and co-led the Catholic Lunch Meeting group.