- Monitoring Operation team of 40 Engineers & Technicians to prepare Reports of Target Achievement.- Analyzing data and Providing Recommendations Based on our Planning Data.- Operation Team to Achieve +90% of their Target Instead of 55%.- Awarded Employee of the Year in 2020 and 2021 for being the most Powerful and Cooperated.

- Fielded an average of 70 inbound phone calls to deliver support and remotely resolve service issues quickly and accurately.- Explained technical information in clear terms to promote better understanding for non-technical users.- Assisted customers in identifying issues and explained solutions to restore service and functionality.- Wrote and reviewed tickets to request maintenance to various types of equipment.- Collaborated with supervisors to escalate and address customer inquiries or technical issues.

- Provided administrative support by maintaining complete patient documents.- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations andpatient satisfaction.- Scanned and filed patient documents and files to provide accurate information to clinic staff.

- Achieve agreed-upon sales targets and outcomes within schedule.- Build relationships with customers and the community to establish long-term business growth.

• Manage Financial and Administrative Aspect of the Bazar. & the Responsible of merchandise.• meet our Clients from over the world and try to meet there needs.• Creating a Tour Programs for Each Group to visit Ancient Places and having a nice Experience about Ancient Egypt.