Islam Eid Email & Phone Number

New Cairo City, Cairo Governorate, EG

Cairo, Egypt

* Managing the day-to-day activities of the team* Provide solutions to any complex IT related challenges in the organization.* Perform regular appraisals of team members’ performance and devise strategies to help with improvement.* Carry out in-depth research to reveal new and better methods of handling functions within the department.* Ensure that the.

• Supervise the activities of IT operation
• assesses help desk inquiries
• handling & follow-up service desk escalations
• Following up with clients to ensure the problem is resolved
• Monitor & assign & priorities tickets through ticketing system
• Ensure all the ticket closure

Cairo, Egypt

• Responsible for diagnosing & resolving hardware, software & end user’s problems
• Acting as the first point of contact for all IT & technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff. In-depth knowledge of Microsoft Windows up to date client operating systems

Cairo, Egypt

• Responsible for diagnosing & resolving hardware, software & end user’s problems.
• Acting as the first point of contact for all IT & technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff. In-depth knowledge of Microsoft Windows up to date client operating systems

Cairo, Egypt

• Complete work orders for faculty and staff using copier or printing systems.
• Maintain all equipment in proper working condition by making necessary repairs and adjustments whenever possible. Call repair service whenever necessary. Report all malfunctions to supervisor.
• Record all work orders as they are completed in the logbook.
• Maintain accurate record of paper inventory.
• Maintain appropriate supply of inventory.
• Conduct self responsibly in all facets of job relating to health and safety procedures.