Islam Hashem Email & Phone Number

Courier Coordinator

Leading, supervising, and developing a fleet of 300 couriers to ensure efficient last-mile delivery.Overseeing operational processes and implementing quality assurance measures to boost efficiency.Building strong relationships with couriers through ongoing support, feedback, and coaching.Coordinating delivery teams and maintaining smooth cross-department communication.Analyzing performance metrics to enhance team accountability and operational success.Managing tools like the CH Equipment & Fleet Scanning Tool and ZH Bike & Battery reports for resource optimization.Overseeing inventory management across CH and ZH, ensuring accurate stock levels.Facilitating internal communication via the Just Eat Discord Server to enhance courier engagement.Managing the Availability Control Tool to optimize scheduling across all cities.Achievements:Developed and implemented a tool to enhance courier equipment and fleet tracking.Created an efficient system for inventory tracking and equipment distribution.Designed a real-time reporting system for fleet performance.Developed a feedback tracker to streamline courier communication.Launched a secure communication platform to improve team collaboration.Built a tool to track courier availability across cities, improving resource allocation.

Zurich, Switzerland

Represented the Courier Captain team, ensuring timely completion of daily duties and maintaining operational excellence.Coordinated with couriers and coordinators, setting up controlling systems and creating standard operating procedures (SOPs) to enhance daily operations.Trained new hires, integrating them into the team and supporting their development to achieve high-performance standards.Managed courier equipment distribution, performed quality checks, and evaluated courier performance to maintain service levels.Led inventory management, prepared weekly order lists, and coordinated the distribution of supplies across multiple cities.Supported the team during peak periods by actively delivering orders to prevent closures and ensure service continuityAchievements:Identified and Reported a System Issue: Proactively detected a major system issue affecting service levels and contributed to its resolution.Created Operational Controlling Systems: Developed systems that improved management of daily operations and supported coordinators in their roles.

Zurich, Switzerland

Schlieren, Zurich, Switzerland

Project Management, Financial Services, Coaching Students,Import & Export

Cairo, Egypt

Led a team of 4 managers and 24 agents, establishing operational strategies and improving customer service processes. Drove employee development through training, coaching, and performance management. Achieved human resources and financial goals, contributing to the department’s success.Achievements: Launched the Call Center Project: Built the bank's call center from the ground up, successfully leading it to meet operational goals.

Cairo, Egypt

Managed shift operations, ensuring service levels were met and customer needs were addressed.Trained and coached employees, leading to continuous improvement in performance.Monitored and resolved customer complaints, maintained fraud prevention measures, and exceeded sales goals.Achievements: Top Performer Recognition: Consistently recognized for outstanding performance and entrusted with additional responsibilities.

Egypt

“Du” a UAE Telecommunication CompanyLed and coached a team of agents, supporting their development and ensuring exceptional service delivery.Assisted agents with performance challenges, fostering a culture of excellence.Achievements:Outstanding Performance Award: Recognized for exceptional performance and promoted twice within one year.

Egypt

Registration of purchases and sales Calculation of income and sales taxes Preparing and proceeding monthly payrollsPreparing profit and loss statementsPreparing monthly closing and cost reports

Egypt

Planning staff meetingsMaking employees’ work schedulesTraining staffSetting sales’ targetsChecking the inventoryOrdering and receiving productsDealing with customer complaints

Egypt

Planning staff meetingsMaking employees’ work schedulesTraining staff, setting sales’targetsChecking the inventoryOrdering and receiving products Dealing with customer complaints

Egypt

Planning staff meetingsMaking employees’ work schedulesTraining staff, setting sales’targetsChecking the inventoryOrdering and receiving products Dealing with customer complaints

Egypt

Working as a freelancerApplying and fixing dishes and receivers for customers

Egypt

o Guiding foreign tourists in various places in Egypt