 Handling of new VPN Implementation and Migration Projects for IPVPN customers involving Routing MPBGP and IGP (OSPF , EIGRP, RIP), LAN Switching , different Layer 2 protocols (FR , Metro- Ethernet, ATM,PPP) , QOS,IEL, VoIP ,Cisco CE Zone-Based Firewall ,IPSEC,DSL, CE Tacacs configuration and different Backup Scenarios configurations Handling changes on StealHead and IPanema Optimization Devices

Troubleshooting and resolution of customer affecting incidents for different Layer 2 protocols on Lucent Passport Switches and Cisco CEs and PEs

 Maintained Backup and Balancing techniques required for Multi-homing for international links through BGP Managed redundant wan connectivity between nodes and optimizing traffic distribution through IGP to insure best availability, quality and redundancy for end corporate clients Supervised installation and operation of hundreds of corporate connections Troubleshooting software and hardware problems for Cisco Routers Troubleshooted various connectivity problems for key accounts Handled Unix DNS, authentication and mail servers data entry tasks Co-ordination with technicians and field engineers to ensure fast fault resolutionMarch 2000 till December 2000 : Technical Support for Dial-Up users Responsible for resolving end user dial-up and mail problems

Lucent PBX installation and related wiring