Islam Kamel Email & Phone Number

Egypt

-Generate sales among client accounts, including upsetting and cross-selling-Operates as the point of contact for assigned customers-Develops and maintains long-term relationships with accounts-Makes sure clients receive requested products and services in a timely fashion-Communicates client needs and demands to the employer company-Forecasts and tracks client account metrics-Manage projects within client relationships, working to carry out client goals while meeting company goalsIdentifies opportunities to grow business with existing clientsCoordinate with staff members working on the same account to ensure consistent serviceCollaborates with sales team to reach prospective clientsService multiple clients concurrently, often meeting deadlinesKeep records of client transactions

Cold calling; making multiple outbound calls to potential clientsUnderstanding client needs and offering solutions and supportResearching potential leads from business directories, web searches, or digital resourcesQualifying leads from digital campaigns, conferences, references, trade shows, etc.Creating and maintaining a list/database of prospect clientsPresenting and delivering information to potential clientsAnswering potential client questions and follow-up call questionsWorking with the sales team when closing saleTracking weekly, monthly, and quarterly performance and sales metricsBuilding pipelines with channel partners and team members to close salesMaintaining database (Salesforce, CRM, Excel, etc.) of prospective client informationClosing sales and working with client through closing process

- Operate as the lead point of contact for any and all clients' matters.-Handling day to day communications with internal departments. "Investigations, Inquiries" with taking necessary actions to solve or provide solutions to other to act on.- Supporting KAM for the day to day inquiries from Client`s side.- Assist with high severity requests or issue escalations as needed.-Maintaining contact with clients and giving them regular updates.-Involved in the order fulfillment process.-COD bills generation and invoicing for clients ."Following up with the accounting department to ensure payments are settled.-Daily MIS reports for clients.-Stock count reports.- Build and maintain strong, long-lasting client and customer relationships.- Develop a trusted advisor relationship with key accounts, client executive sponsors.- Ensure the timely and successful delivery of our solutions according to client and customer needs and objectives.-Reviewed new customer orders and requests and manually entered data into a centralized database.- Communicate clearly the progress of monthly/quarterly initiatives to internaland external stakeholders.- Forecast and track key account metrics.

Egypt,Cairo,New Cairo

o Warehouse specialist ( aftersales Team ) o Working in reverse logistics to return rejected orders from the customers to the suppliers o Working with the couriers to make run sheets for the orders which get out from the suppliers to the customers directly o QC items before going to the customers o working on the returned items from customers to QC it and make a report for QC failed items

Cairo, Egypt

_ QC on the description of the items before packaging stage._ Invoicing._ AWB

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management, V.Good

Activities and Societies: Gym,

V.Good, Logistics, Materials, And Supply Chain Management