Islam Kamel Email & Phone Number

Qatar

Egypt

-Performs technical support activities in support of the SolarWinds products.-Respond to technical queries via email, provide assistance with product configuration and -customization, troubleshooting and solving moderately complex technical problems of SolarWinds products.-Review business requirements and improve monitoring of the Orion Platform -Determine monitoring scope and impact on the network -Perform cleanup of unused and obsolete elements -Configure additional Orion alerts -Configure and manage Syslog and SNMP traps -Enable devices for network management including configuration changes -Determine future capacity requirements - Provide expertise to define, monitor, and report on SLAs- Provide technical support for network issues. - Develop , maintain and enforce an IT policy. -Manage Windows 2016 servers with domain controller.-Manage TMG server 2010 with VPN connections and IPSEC.-Manage DHCP and DNS server-Create and manage backup server.

Egypt

• Receive enterprise customer complaints via phone or mail. • Perform professional level troubleshooting of customer problems.• Setup and manage the file systems.• Setup and maintain user/group accounts and configure the user/group policy.• Deliver training during knowledge transfer program for new joiners in my technical team.

Cairo

-Work as a telecom site engineer across Ericson project .-Attend many technical courses which helped me to deliver my tasks better way ( GSM – UMTS )