Mohamed Samir Email and Phone Number

1. Consistently reviewing company business practices.2. Evaluating that risk management procedures are in place.3. Implementing controls to protect against fraud and theft of the organizational assets and money.4. Ensuring laws and regulations are compliant.5. Making recommendations on process improvement. 6. Performing audit assignments assigned to them.7. Gathering, analyzing, evaluating, and presenting accounting documentation, reports, data, and flowcharts.8. Following up the audits to monitor the managements’ intervention.9. Promoting ethics and identifying improper conduct within the company.10. Researching discrepancies, operational problems, or other issues.11. Examining records, reports, receipts, or other documents and comparing them to company assets and liabilities.12. Bringing company strengths and weaknesses to the attention of management and providing advice as they develop responses or fixes for these issues.13. Helping design, implement, and maintain internal audit procedures and risk assessment processes.14. Preparing audit findings, write audit reports, and develop recommendations.15. Ensuring compliance with all applicable plans, policies, and standards.16. Ensuring accuracy of financial information.17. Following up on audit recommendations.

HR Related tasks• Advising management on the administration of human resources policies and procedures.• Serving as internal consultants by analyzing a company’s current HR programs and recommending solutions.• Developing, revising, and implementing HR policies and procedures.• Ensuring HR programs and services are in compliance with established policies, procedures and regulations.• Preparing and maintaining reports related to specific HR projects.• Assisting with the development and coordination of recommended changes regarding workflow.• Developing methods for compiling and analyzing data for reports and special projects.Operations Related tasks• Ensuring the efficient management of Cinnabon at all cafes.• Ensuring that each cafe contributes the agreed budgeted profits.• Developing Operations Manuals updates and developments.• Ensuring that the company’s objective relating to labour turnover is achieved or bettered.• Reviewing and analyzing monthly food costs and wastage, highlighting problem areas and take appropriate action to rectify poor performance.• Ensuring that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid recurrence.• Ensuring that all staff have a job description and are constantly trained and competent at work.Contributing to F&B new product development with the Marketing team.

• Advising management on the administration of human resources policies and procedures.• Developing, revising, and implementing HR policies and procedures.• Supporting in the development of Job Descriptions, Organization chart, Key performance indicators and incentive program.• Helping the group to develop succession plans to ensure they have qualified internal candidates to replace those who leave.• Reviewing industry pay scales for different positions.• Helping the group to improve their workers through ongoing training and development. This can include on-site, job-specific skill training, or development in areas such as communications, time management, customer service, computer knowledge and leadership skills.• Advising the group on best human capital management practices.• Helping the group strategically integrate effective HR processes, programs and practices into their daily operations.• Ensuring business practices are in accordance with human resource policies and labor laws.• Providing consultation and guidance to senior management and organizational partners in the interpretation of human resource management policies, procedures, programs and application of related government laws and regulations.• Providing advice on discipline process, conducting disciplinary review conferences and advising on appropriate outcomes.

CRM Director Job Purpose:Responsible for delivering outstanding Customer Service through timely processing of returns and best in class after sales service processes. Ensure we are cost efficient, productive and eliminate waste and non-added value. Ensure our operating expenses are in line with the budget and agreed productivity levels. Introduce value added services to generate revenue and offset our operating expenditures. Managing the following Department:1. Mobile service center for all El Araby Product Mix.2. Authorized Service Center all over Egypt.3. Customer Care 4. Technical Support & Training5. Complaint and Retention6. Quality Management7. Elaraby Local Service CentersDuties and Responsibilities:• Create a customer centric culture within the after sale service department.• Track Service time compliance on a daily basis.• Maintain an up to date action plan addressing the issues with after sales service.• Manage the service level agreement with the after sale service contractor.• Qualify after sale service vendors that meet company’s service, cost and controls requirements.• Ensure after sale service operating costs are well in line of the benchmarks of the industry.• Develop continuously value added services to enhance the after sale service experience and create additional sources of revenue to offset the after sale service operating cost.• Develop and implement customer service policies and procedures.• Define and communicate customer service standards• Oversee the achievement and maintenance of agreed customer service level• Plan, prioritize and delegate work tasks to ensure proper functioning of the department• Ensure the necessary resources and tools are available for quality customer service • Identify and implement strategies to improve quality of service, productivity and profitability• Liaise with company management to support and implement growth strategies• Ensure budget requirements are met

The CRM General Manager works with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Duties & Responsibilities: • Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of these teams. • Motivate employees to achieve peak productivity and performance. • Assist senior management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures. • Drive and develop customer focus and develops tactics ensuring maximum customer satisfaction and experience.• Represent the organization at various community and/or business meetings; promote existing and new programs and/or policies. • Oversee the supervision of personnel, which includes work allocation, training, and problem resolution. • Ensure effective interaction and collaboration with other departments.

Key Responsibilities:Strategic -* Responsible for enhancing and managing the Group Assessment Center to support talent acquisition & development;* Ensure Assessment Center direction is in line with the organizational design and capability development strategy;* Develop and implement the Assessment policies and procedures framework in conjunction with the Head of Learning and Development;* Provide input on budget requirements.Functional -* Establish guidelines for assessment frameworks, tools & processes;* Develop the Assessment Matrix with competency levels and job families;* Manage a team of internal assessors;* When required, organize necessary training to up-skill existing assessors as well as to increase the pool of internal assessors.People Development -* Support the development of internal assessors to effectively support assessment center activities;* Coach and guide observers to conduct effective assessments.

Drive and develop customer focus and develops tactics ensuring maximum customer satisfaction and experience.* Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of its teams.* Motivate employees to achieve peak productivity and performance.* Assist senior management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.* Coach, motivates and retains staff and coordinates bonus, reward and incentive schemes.* Reviews the performance of staff, identifies staff training needs and plans training sessions.* Ensure effective interaction and collaboration with other departments.

Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services. Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues. Planning and supervising changes and managing the daily operations of call centre. Monitoring random inbound calls to improve the quality, minimizing errors and tracking operative performance. Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality. Maintaining current knowledge of industry new developments, productions, and involvement in network communication. Recording statistics, performance levels and user rates of the call centre and preparing the reports. Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes. Handling the most complicated customer inquiries or complaints. Forecasting and analyzing information against budget statistics on a weekly or monthly basis. Reviewing the staff’s performance, determining training needs and scheduling training sessions.

Main Job Tasks and Responsibilities:Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets.Control inventory.Plan effective strategies for the financial wellbeing of the company.Best Practices - Improve processes and policies in support of organizational goals.Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff.Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Monitor performance and implement improvements.Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Sales, Marketing and Customer Service - Manage customer support.Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity.

reports directly to theBusiness development & Quality Manager.* Responsible for collecting and analyzing data.* Develop, update manuals and standard operating procedures for the Customer Operations Department.* Ensure its integrity with Vodafone policy and audited all the different divisions within the department.* Submit all auditing results from Non-conformance, Observations & Recommendations for all tasks handled within the departments.

Some of the duties performed as a restaurant manager:takes responsibility for the business performance of the restaurant. analyses and plans restaurant sales levels and profitability.organizes marketing activities, such as promotional events and discount schemes. prepares reports at the end of the shift/week, including staff control, food control and sales. creates and executes plans for department sales, profit and staff development. coordinates the operation of the restaurant during scheduled shifts.recruits, trains, manages and motivates staff. responds to customer queries and complaints.maintains high standards of quality control, hygiene, and health and safety. checks stock levels, order supplies and prepare cash drawers and petty cash.

Teaches courses in the subject area.Works with students who are studying for a degree to improve their knowledge or career skills.Develops an instructional plan (known as a course outline or syllabus) for the course(s) i teach and ensure that it meets college and department standards.Plans lessons and assignments.Works with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses. Assesses students’ progress by grading papers, tests, and other work.