Dedicated and experienced customer service manager with over 9 years of industry experience, focusing in contact centers, operations, and customer support. Within three months of joining an international company, I became a subject matter expert (SME), assisting with the launch of lots of projects and serving as a backup supervisor and trainer. Skilled in online payments and technical support, having previously overseen operations for a crucial tool in the Gulf region (SDM Supervisor). Demonstrated ability to develop and maintain accounts, improve processes, and liaise between departments, including finance, IT helpdesk, and human resources, to ensure seamless coordination and maximum efficiency.