Islam Mahdy Email & Phone Number

Jeddah, Sa

Jeddah, Makkah, Saudi Arabia

Eastern, Saudi Arabia

Area Sales Coach & Trainer handling 200+ staff members (Store Managers , ASM, Supervisors, Head Cashiers, Inventory Receivers, VM, Sales Associates). Conducting New Hired Inductions & On-Job coaching based on business needs Aiming to Unlock person`s Potential and Improve skills, Attitudes to achieve the best performance.stablishing and delivering on-Job Coaching & training and development strategy and targeted learning and development solutions for the Retail workforce that are in line with the business plan to support and drive commercial success.Supporting the Regional Training Manager to identify competencies gaps of workforce in the business area by successfully deploying the competency mapping TNA., Fixable Planning weekly, Monthly Quarterly in order to adapt to the changes that occur in the work environment, According to Business Requirements and releasing the calendar to business well Ensuring that everyone in the Coaching session or training room is engaged and motivated to learn throughout using different training techniques to reach the different learners.Liaison HR recruitment regarding any issues arising around Coaching, training and operationsCommunicate with Area Managers, regional Managers, HR Department, Regional Training Manager and Head of Learning & Development to plan every single DetailsStock counts (New Store Opening and Store Renovation)

Leading a team of 14 Personal loans & Credit Cards Consultants Train the new Joiners and Daily Drive the Team to Achieve there targets

49 Mobtadaian St . Cairo

Sales & Service•Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the Department in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).· Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Train the new staff on our Policy and SOPReporting & Communication· Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and Department head to track sales performance achievement versus budget and work on alternative plans when needed.· Respond positively and diligently to colleagues and coordinate and communicate effectively with Department`s staff and support units to ensure that customers’ requests are processed timely and efficiently.· Introduce and promote alternate channels to customers to reduce traffic in branches.· Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.· Receive all relevant customer requests related to Personal Loans , credit & debit cards, Check their validity and send to related departments for completion

First Mall - Four Season Hotel Giza

•Represinting the Luxury Brand with Profissional attitude and Customer Relationship Managment• To increase the Average bill value• Problems Solving and Customer satisfaction.• Availability of resources to deliver high end customer experience.• Internal Proces adhering• SOP Implementation• Meeting planning and Review • Display of merchandise as per VM Sandards and Guidlines .• Team awareness and communication of promotions .• Re-certification of team on product knowledge.Achievements:Achiving the Monthly targets and the Made to measureNew store opening with 14 Luxury brand with full training and following

القاهرة, Egypt

New Store Opening Multi Luxury BrandsLadies- Men - Kids( Armani - True Religion - Moschino - Zzegna - Pinko - Versace - C Just Cavalli - Etro - Iceberg - Philipp Plein - Bally ) Inventory Control and Display Departments Merchandise as per VM SOP and StandardsTraining the new team on customer services , Section handling ,VM

Thr First Mall / Four Seasons Hotel

Job Responsibilities include:• Financial controlling • Controlling shrinkage.• To increase the store level conversion.• To increase the Average bill value• Growth on ticket size.• Customer relationships managment• Customer satisfaction.• Display of merchandise.• Availability of resources to deliver customer experience.• Internal Process handling • SOP Implementation• Process compliance (Audit score)• Meeting and Review • Team awareness and communication of promotions.• Model store implementation.• training for the team on product knowledge.Achievements:• for a cluster of Monthes Consistent in achieving more than 110% of the sales targets given by the management.• 0% Shortage, shrinkage.• New Store Opening with new hire team with full training and following

Cairo

OutDoor Sales, Ads Selling, Customer Relationships Managment, Promotions Campaigns,

Zagazig

Market Research, Marketing planning, Ads Campaigns , New Deals contracts,( Promotions )

Marketing 5 P Knowledge and Practice ( Product - Price - Promotion - Place - People )

South Sinai Governorate, Egypt, Sharm Elshikh

Handling Antiques Boutique Experienced a Multi nationalities Customers services , Merchandising, Stock availability and Cash Control