As a Senior Collaboration Engineer at CONNECT Professional Services, I implement, configure, and troubleshoot various Cisco Collaboration solutions for clients across different sectors and industries. I have practical experience in working with Cisco Unified Communication portfolio including the following: - Cisco Unified Communication Manager (CUCM)- Cisco Unity Connection (CUC)- Cisco IM & Presence Service (IM&P)- Cisco Meeting Server (CMS), CMM for Meeting Management, CMS Recording- VQ Conference Manager (VQCM)- Cisco Expressway Series Core & Edge- Cisco Unified Contact Center Express (UCCX)- CONNECT Recording Server- Cisco Voice Gateways, Analog Gateways, and Cisco CUBE- Cisco Webex App, Webex cloud solutions including (Webex Calling, Webex Contact Center WxCC)I hold a Bachelor's degree in Communication and Electronics and multiple Cisco certifications, including Cisco Certified Specialist - Collaboration Core, Cisco Certified Specialist - Collaboration Applications Implementation, and Cisco Certified Network Professional Collaboration.I am passionate about learning new technologies and enhancing my skills in the field of network collaboration engineering. My goal is to deliver high-quality solutions that meet the needs and expectations of my clients and partners.