Islam Sayed Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

In my current role, I analyze customer portfolios to enhance profitability through tailored banking products. Key achievements include:- Exceeding Loan Targets: Surpassed both secured and unsecured loan targets by 39%, leading to a record $3 million loan disbursement within the first quarter.- Reducing Customer Complaints: Achieved a 25% decrease in customer complaint rates in Q3 2023.- Understanding Customer Needs: Developed a deep understanding of our banking products and services to align them with customer needs effectively.- Providing Tailored Solutions: Offered appropriate banking product options that meet the unique requirements of each customer.- Enhancing Customer Experience: Committed to delivering exceptional customer service by building strong relationships through proactive outreach, while proposing suitable products, services, and digital solutions to support customers in achieving their financial goals.

Egypt

Cairo, Egypt

Azadea Group, Egypt

- Ensure proper implementation of company policies and procedures for operational effectiveness - Control merchandising of products to optimize sales and ensure it is in line with brand image and standards- Monitor stock levels continuously, maintain inventories and re-order merchandise when needed to ensure equate stocks. - Conduct on the job training, demonstration, and instruction for new hires and existing employees, to support their development to ensure the highest standards of performance are achieved- Assigns routine and non-routine tasks and duties to Sales Associates and Cashiers in order to ensure that activities are carried out in the most efficient and effective way

Azadea Group, Egypt

- Consolidate, validate and submit sales reports, cash, bank slips, discount/exchange/refund receipt, vouchers,... etc of all cash tills at the end of the day in compliance with company policies and security standards ensuring all the cash discrepancies are logged - Develop and lead customer service initiatives and processes implementation (such as VOC, Focus Groups and online surveys) to monitor and enhance customer satisfaction.- Optimize the customer service processes in the shops by re-designing, enhancing and implementing operational policies and procedures adhering to best practices and international standards to maximize customer satisfaction, improve service and deliverable- Recruit, train, develop, supervise and support the team in the delivery of front-line customer service to ensure elective and handling of customers’ inquiries, requests, and complaints-Develops customer service procedures, policies and standards for the organization and department and ensures they are respected.-Conducts market research to discover customers' needs and wants.

Azadea Group, Egypt

Cairo, Egypt

Cairo Governorate, Egypt

Professional Postgraduate Diploma, Human Resources Management/Personnel Administration, General

Acquired Professional Postgraduate diploma in Human Resources Management from the AUC which included: • Strategic Management • Recruitment.

Bachelor'S Degree, Business Administration And Management, General, Good