Islam Youssef Email & Phone Number

Egypt

Cairo, Egypt

- Increased project revenue visibility by developing and implementing a dynamic revenue tracking system. This new tool enabled real-time tracking of project milestones vs. invoices, allowing for proactive adjustments and improved financial oversight.- Optimized project reporting processes by collaborating with project managers to transform complex data into simplified, actionable insights. These enhanced reports were presented to senior leadership and clients, facilitating more informed decision-making and improving customer satisfaction.- Strengthened project delivery by leading teams in scheduling client visits, monitoring deliverables, and ensuring consistent client satisfaction. These efforts resulted in a measurable improvement in on-time project completion and positive client feedback.

Cairo, Egypt

-Delivered over 50 project plans using MS Project, ensuring clear communication of timelines, resources, and project expectations. This significantly reduced ambiguity and led to more efficient project execution.-Enhanced operational accuracy by 60% through the creation of a SharePoint-based timesheet process, which improved visibility into consultant allocation and project progress. This innovation enabled better resource planning and accountability.-Reduced human error by 70% by overhauling the documentation review process. By introducing a quality control system, I ensured the accuracy and compliance of all project documentation, leading to more efficient project approvals.-Implemented ADKAR change management methodology to streamline project adjustments, removing bottlenecks and ensuring smoother transitions during project shifts.-Elevated customer satisfaction through regular communication, providing weekly status updates and mitigation plans for potential risks. This proactive approach mitigated delays and enhanced client trust, directly impacting renewal rates and referrals.-Led the technical development of SAP capabilities for clients, focusing on knowledge transfer and system optimization, ultimately improving the client’s operational capacity.

Cairo, Egypt

-Improved project efficiency by supporting the project head in designing detailed project plans, task allocation, and team coordination, ensuring timely completion of all project phases. This led to a 15% reduction in project delivery times across multiple initiatives.-Increased stakeholder engagement by organizing regular cross-functional meetings and presenting status reports to top management. My efforts ensured alignment on key milestones, helping the leadership team make faster and more informed decisions.-Streamlined communication channels between team members and managers, which minimized misunderstandings and improved overall team performance, resulting in smoother project handovers and task completion.

Cairo Governorate, Egypt

-Led the design and implementation of a comprehensive SAP Quality Management System for UNIMIX Concrete, enabling them to integrate quality control into their daily operations. This resulted in a 25% improvement in quality compliance and process efficiency.-Provided expert support to El Jouf Concrete (Saudi Arabia) by acting as the primary liaison between various SAP modules, helping them resolve critical issues and ensuring continuous system performance. This significantly reduced downtime and operational bottlenecks.-Played a key role in successful SAP project go-lives, supporting the teams in master data uploads and system configuration, contributing to seamless transitions and minimal post-go-live issues.-Enhanced quality control measures by leveraging my knowledge of SAP Quality Management processes, ensuring that all implemented systems met the highest standards of operational excellence.

Egypt

-Promoted to Subject Matter Expert (SME) for Glovo Egypt and Kenya, where I led efforts to improve knowledge transfer and support within the team. My leadership contributed to a 20% improvement in issue resolution times.-Monitored and managed the order system dashboard, ensuring timely delivery and optimal customer satisfaction by tracking performance metrics and identifying areas for improvement.-Reduced escalations by 15% by providing real-time support and training to team members, fostering a collaborative environment and improving overall service quality.