Isma Azwa Ismail Email & Phone Number

Malaysia

Diagnosing and resolving issues and installing/configuring hardware and software while providing support with accurate feedback to clients.• Operator’s relations – Wide knowledge in handling operators and MNO industry• Monitoring Traffic Analyzer - A business reporting tool used by external clients.• Handling Conversation APIs and Flows.• AdminZone – Configuration tool for onboarding to the platform.• Planning and managing queries/coding to deploy on platform production.• Feature enhancement in Push Messaging, SMPP, OTP, Mesoka, Credence platforms.• Monitoring 20 million SMS traffic monthly.• Deployment of Enterprise platform in Malaysia.• Provide technical support for various complaints from MNO, Clients/Customer in order to resolve any issues and complaints on the services. Need to liaise with HQ (India - Network Operation, NOC, Engineering etc), MNO and Customer/Client directly. Work closely with Client and MNO related issues, answer calls and support ACL Mobile clients for all post-sale technical issues. Provide day-to-day support and management for customer escalations and incident tickets.• Managing WhatsApp onboarding development. The initial discussion with business requirements gathering, account setup, API business client setup, integration with existing API with ACL’s, UAT and training implementation.• To ensure whitelist and blacklist brands goes to the correct route. This requires daily monitoring and routing double recheck.• Daily, weekly, and monthly basis to improve efficiency and performance of support and service delivery. Review and analyses the report details from time to time and communicate with relevant counterparts (HQ - Network Operations, Engineering, Customer Support and Platform teams) in order to ensure all processes and changes (CR) are followed accordingly to have a smooth flow of network and service operations tasks.• Research and identify solutions for technical issues

Malaysia

Oversee the workflow involved in maintaining the company’s enterprise network. Responsible for designing and implementing the company’s network infrastructure, resolving advanced support issues.• Working on network and routing• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Document technical knowledge in the form of notes and manuals• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Diagnose and troubleshoot, including account setup and configuration• Ask customers targeted questions to quickly understand the root of the problem• Collaborating with network architects to design and implement functional company networks.• Installing and configuring networking hardware.• Creating and implementing network security measures.• Managing and mentoring• Conducting regular network performance tests.• Delegating networking maintenance tasks to junior staff.• Dealing with escalated network support issues.• Drawing up network status reports.• Maintaining and safe keeping of all company's credentials with MNOs

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, technical support team need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.- Identifying hardware and software solutions.- Troubleshooting technical issues.- Diagnosing and repairing faults.- Resolving network issues.- Installing and configuring hardware and software.- Speaking to customers to quickly get to the root of their problem.- Providing timely and accurate customer feedback.- Talking customers through a series of actions to resolve a problem.- Following up with clients to ensure the problem is resolved.- Replacing or repairing the necessary parts.- Supporting the roll-out of new applications.- Providing support in the form of procedural documentation.- Managing multiple cases at one time.- Testing and evaluating new technologies.- Conducting electrical safety checks on equipment.

Petaling Jaya, Selangor, Malaysia

Assisting customers as H&M offer fashion, design, and services, that enable people to be inspired and to express their own personal style, making it easier to live in a more circular way.• Managing and motivating staff• Making sure sales targets are met• Selling clothing and processing payments at checkout• Maintaining store in tidy condition• Attaching and updating pricing tags on merchandise• Handling returns and exchanges• Performing store opening and closing operations

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Fundraising for some of the highest profile, blue-chip global NGOs in Thailand and across Asia. Specializing in events, roadshows or face to face marketing and telephone marketing.• Awarded as Best Newcomer• Approaching businesses, local authorities, trusts and individuals to secure funding• Organizing and helping with fundraising activities such as sponsored or promotional events, house-to-house and street collections• Recruiting volunteers and coordinating their work• Planning donation campaigns and events.• Controlling budgets and working to targets• Writing reports and press releases.• Coming up with new ways to acquire funding – through events, online advertising, or legacy-giving campaigns• Raise funds for our cause and regularly meet or surpass fundraising targets• Research potential donors to gain insight into needs, beliefs, and donation habits to understand how to position our organization to them• Assist in brainstorming and creating new methods to raise funds for our organization• Leverage technology and social media where possible to improve fundraising activities• Assist in planning and coordinating events meant to raise funds and coordinate activities of volunteers and interns related to event planning and execution• Create marketing materials, like flyers and brochures, to be used for the promotion of events• Analyze the performance of events and other fundraising activities for effectiveness• Maintain complete and orderly records of donors and manage regular donor communications• Build upon existing donor relationships and form new donor relationships on a regular basis• Collaborate with other organizations and groups within the community to build partnerships and enhance fundraising activities

Putrajaya, Putrajaya Federal Territory, Malaysia

Assisting customers as H&M offer fashion, design, and services, that enable people to be inspired and to express their own personal style, making it easier to live in a more circular way.• Displaying items and organizing merchandise on shop floor• Assisting customers and advising them on fashion choices• Dealing with any queries or complaints with suggesting solutions• Advising customers on their purchases• Ordering, managing, and carrying out stocktaking duties• Helping with promotions• Overseeing deliveries

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Supervising and entertained countless moviegoers for a smooth operation with the latest blockbusters to intimate dramas, with a dash of documentaries, sports, and culture also in the mix, TGV’s diverse range of entertainment.• Ushers, work in the foyer and auditorium of a cinema or theatre. Secured tickets and refreshments, control access to the theatre and auditoriums.• answering phone enquiries and taking bookings in advance, using a digital map of the auditorium to find vacant.• Selling tickets before the performance starts.• Checking tickets and showing people to their seats• Handling money• Making sure people remained seated throughout the performance• Supervising the auditorium during the performance, dealing with disputes over seating and confronting anyone who is causing a disturbance• Serving hot and cold food and drinks from a kiosk in the foyer.• Displaying and pricing stock in kiosks and vending machines and counting the cash at the end of the day

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kakiseni is your official guide to Malaysian arts + culture. A non-profit platform working with artists to build a sustainable arts industry in Malaysia and to improve people’s access to arts and culture. Worked with artists to empower the arts industry and help build a sustainable local arts scene through various efforts.• Create marketing materials, like flyers and brochures, to be used for the promotion of events• Supervised Ibu Nakhoda Hidup business event for tour all over Malaysia.• Stagehands for BOH Cameronian Art Award.• Leading and managed the team for International Women’s Day event.• Work with other creative team members to produce content.• Create guidelines for how logos and other branding materials should be displayed and used.• Help make design choices (e.g., fonts and colors) for all content that will use.• Developing concepts, graphics and layouts for product illustrations, company logos and websites• Determining size and arrangement of copy and illustrative material, as well as font style and size• Preparing rough drafts of material based on an agreed brief• Reviewing final layouts and suggesting improvements if required• Assisting the events team with a high number of events, ranging from small meetings to award ceremonies• Accompanying events manager to both internal and external events• Promoting events across all social media platforms• Supporting the events manager with logistical and administrative support• Maintaining records of all bookings e.g. venue and catering and taking payments where necessary• Assisting with creative decisions• Attending all meetings to act as a second point of contact• Ad-hoc duties at events including, but not limited to, guest list management, showing guests to tables• Helping set up and dismantle events efficiently through to completion• Ensuring all branded items for events arrive on time

Diploma In Multimedia, Digital Communication And Media/Multimedia

Education record

Education record