- Network Refresh: Part of Hilton’s network project where we replaced and remounted chassis and core switches. Troubleshoot network connectivity, network printers, wall ports, ping, and traceroutes.- Maintain proper conditions of the conferencing facility technologies including the Cisco Telepresence System. - Provided technical support to 1000+ end users on software and troubleshooting hardware issues pertaining to corporate standards.- Set and met expectations for VP and Executive level staff for hardware and software related issues. - Maintained an inventory of all monitors, keyboards, laptops, switches, and other peripherals and equipment.- Collaborate with network administrators to ensure efficient operation of the company’s desktop environment.

- Market researched and opened a new line of business in Colombia with a $100,000 yearly revenue return. - Manage partner accounts; maintained quality relations with all potential and existing accounts to improve overall negotiated contracts. - Established adopted processes and policies to ensure Quality Management System was up-to-date for yearly audits.

- Answered over 50+ Hard Drive/RAID failure related questions on a daily basis, through excellent customer service techniques and knowledge of the company’s products and services, as well as company’s strengths - Maintained updated and organized files and case notes to ensure smooth operations across all levels using Sugar CRM